Job Description

Responsibilities:

Responsibilities

Clinical Training Program Administration, Communication and Data Management

• Provide warm, welcoming, supportive, and timely communication with students and veterinary professionals; serve as initial point of contact to provide a seamless response and follow-through on requests.

• Manage day to day administrative tasks and provide project management support, including but not limited to taking and organizing meeting notes and action items, managing travel reimbursements and stipends, and leading the administrative aspects of coordinating ASPCA training programs.

• Work closely with the VP to develop and maintain relationships with veterinary and veterinary technician schools to ensure working relationships with student services offices, student clubs, and other educational stakeholders.

• Work closely with the VP to collaborate with ASPCA departments such as Campus Relations, Veterinary Scholarship, Communications, and Learning and Development to align efforts with broader organizational goals and ensure that the initiatives and operations of educational programs co-exist and communicate seamlessly with stakeholders across the organization.

• Support program scheduling, answer inquiries throughout the year via phone and email.

• Build and maintain a network of contacts to aid in program development and strengthen program alumni connections.

• Collaborate with Communications to create and update content for the Veterinary Internship and Residency Matching Program (VIRMP), the ASPCA website, and other applicant-facing resources.

• Assist with recruitment, scheduling, and reimbursements for Practitioner Pathway participants.

• Manage ad hoc lecture requests and communications from faculty and students through a shared database (Uni-fy) and ensure content delivery and follow-up with ASPCA subject matter experts.

• Work with the ASPCA Program and Learning Impact Measurement (PLIM) team to assess training program effectiveness, identify trends, and inform future strategies.

• Collaborate with Legal and program teams to ensure all student paperwork, permissions, and appropriate licensure is completed prior to the start of each trainee’s programs.

• Provide coordination and alignment between ASPCA training programs, including compliance with all state and college requirements and administration of student reviews.

• Institute process improvements to simplify and streamline workflows where appropriate.

Lecture and Conference Support

• Work across departments and with external partners to plan, organize, and facilitate conferences and other education events, including the annual Shelter Medicine Conference, the ASPCA’s weekend course in Community Centered Medicine, and ad hoc external speaking events at veterinary colleges and technician training programs, ensuring delivery and follow up.

• Collaborate with the VP and other subject matter experts in the creation of virtual learning material in a learning management system (LMS).

• Track and manage conference or other event budgets.

• Aid in the scheduling of rounds, journal clubs, and other training events for ASPCA clinical training programs.

Qualifications

• Ability to build, maintain and strengthen relationships across internal teams and with external partners (veterinary colleges and technician programs, veterinarians, professional students, etc.); previous campus engagement experience preferred

• Passionate about promoting learning and educational connections

• Strong working knowledge in Microsoft Office applications (Excel, Outlook, Word, and PowerPoint) and comfort learning new technologies required

• Prior success executing complex projects on time with high quality outcomes

• Strong organizational, communication, and client service skills that reflect a commitment to direct, service-oriented interactions

• Ability to work effectively in a home office with frequent virtual meetings and points of communication across teams

• Proactive in nature with the ability to anticipate needs and connect programs

• Demonstrates sound judgement, diplomacy, patience, persistence and the ability to work under strict deadlines

• Solutions-focused problem-solver excited to drive progress with input from multiple colleagues

• Proximity to NYC with reasonable commuting distance to ASPCA training locations preferred

• Ability to exemplify ASPCA’s core values and behavioral competencies.

Education and Work Experience

• Bachelor’s degree or equivalent work experience required; post-secondary education and/or training in education, teaching or veterinary science preferred

• Minimum 5 years experience planning and implementing conferences or other educational events required

• Minimum 3 years experience providing client service and administrative support required; experience in an educational or veterinary setting preferred

• Minimum 2 years experience managing projects required

• Experience in administration of learning management software (LMS) e.g online course template design, adding content to instructional platforms, monitoring participant attendance and completion, etc.) preferred

• Experience managing budgets highly preferred

Language:

English (Required)

Education and Work Experience:

Bachelors