Job Description

About the Role

Hi, I'm Kas Pawa, VP & Chief of Staff here at Jane. I lead several cross-functional initiatives at Jane, including our Market Owner team. Each Market Owner acts as a General Manager for a specific customer segment, deeply knowing the ins and outs of the customer experience and internally advocating for their customers across Jane's functions so we're bringing the best of Jane to every market we serve.

Market Owners need a strong Strategy & Insights partner to do that job well: someone who can partner with them individually and collectively on performance tracking, forecasting, exploring key market opportunities and growth hypotheses, and driving forward data-driven decisions. This is a highly collaborative, evolving role that blends strategic thinking, analytics, and operational excellence. As Jane continues to grow, this role will grow too, requiring curiosity, adaptability, and a genuine care for both customers and teammates.

If you enjoy solving ambiguous problems, influencing through insight, and building systems that help people do their best work, this role can have a meaningful impact on Jane. We're a lean team, and success depends on strong ownership, comfort operating independently, and effective collaboration across functions.

What Impact We’re Looking for You to Make

• Take on Market Owners' most pressing priorities. Serve as a trusted thought partner on high-stakes, often ambiguous questions, working alongside Market Owners and Jane leadership to surface key insights and land key growth strategies that improve retention, expand customer relationships, and support sustainable revenue growth.
• Own the full arc of an analysis, from insight to action. Structure the problem, build the analysis, craft the narrative, present to exec audiences, and follow up to make sure recommendations actually get implemented.
• Turn complex operational and customer data into clear insights that guide planning, highlight risks early, and inform confident leadership decisions.
• Build and evolve planning rhythms, goals, and success metrics that help cross-functional teams stay focused, accountable, and aligned on what matters most.
• Take on leadership’s most pressing priorities. Serve as a trusted thought partner on high-stakes, often ambiguous problems, working alongside Jane leadership to surface key insights and produce structured executive level perspectives.
• Build strong working relationships across Jane. Partner effectively with teams across Marketing, Support, Vertical Market General Managers, and beyond, earning trust as someone who can get things done well with anyone across the organization
• Raise the analytical bar for the team. Build repeatable frameworks and self-serve tools that make the team's recurring work faster and more rigorous over time.

What Experience We Need

• Consulting or comparable background. 2-3 years in top-tier management consulting (McKinsey, BCG, Bain) with a track record of driving operational improvements & owning strategic initiatives. Candidates from Tech BizOps, corporate strategy, or comparable analytical backgrounds will also be considered.
• Strong quantitative skills. Proficiency with complex financial models, comfort working with large and imperfect datasets, and the ability to produce a defensible answer. SQL experience, or a willingness to learn it, is a plus.
• Structured problem solving. A hypothesis-led, answer-first approach, with the ability to take an ambiguous, poorly-defined problem, break it down, and build a clear path to a solution.
• Slide-building and storytelling. The ability to construct a clear narrative, build the deck to support it, and present it to executive stakeholders.
• Comfort with ambiguity. Able to make progress without a fully-scoped brief and to prioritize effectively under time constraints.
• A high bar for quality. Detail-oriented, producing work suitable for an exec level audience.
• Independence and collaboration. Works autonomously while building trust and collaborating effectively across the organization.
• Domain interest. Domain interest. Experience in or exposure to B2B SaaS is a plus; familiarity with the allied health landscape is a bonus but not required.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

More About Jane

Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers. This role is remote first. We are not hybrid.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.

Compensation & Benefits

At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $150,000 to $185,000. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here!

Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.