Job Description

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.

Sr. Manager, Utility Data & Systems

Position Summary

The Sr. Manager, Utility Data & Systems owns customer data across the services lifecycle, a data-ownership role central to Neptune’s Solutions Delivery model. This role spans project data management, Neptune 360/My360 implementation, and API & data integrations, ensuring utilities’ data is accurate, well-integrated, and fully leveraged.

Key Responsibilities:

• Own production and transfer file processes for install projects and Neptune 360, including integration with Neptune production data
• Lead file build, validation, and ongoing data-quality monitoring across customer accounts
• Direct implementation, provisioning, and configuration of Neptune 360 and My360 for new and existing customers
• Own ongoing Neptune 360 adoption training to help utilities realize the full value of their data
• Lead API and data-link work, including special-project integrations, SDK/API access, and related training and troubleshooting
• Build and manage a team of data and implementation specialists supporting the services lifecycle
• Partner with Service Systems & Tools and Customer Communication & Support to ensure data flows cleanly across systems

Skills:

• Strong data management and data-quality skills, with attention to detail at scale
• Working knowledge of APIs, SDKs, and system-to-system data integration
• Ability to translate technical data concepts for non-technical customers and internal teams
• Project management skills to run multiple implementations concurrently
• People leadership and team-building skills

Qualifications

Required Education: Bachelor’s degree in a related field (e.g., Information Systems, Data Analytics, Computer Science), or equivalent combination of education and experience.

Required Experience: 7+ years of experience in data management, systems implementation, or software adoption/training, including 3+ years in a leadership role. Experience with utility, metering, or SaaS platform data preferred.

Preferred Qualifications:

• Experience with AMI/AMR data systems or utility billing/CIS integrations
• Familiarity with API/SDK development or integration work
• Experience training customers on software adoption and data-driven insights

Ways of Working: This is a hybrid position. The Sr. Manager, Utility Data & Systems is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.

Our Values

At Neptune Technology Group, our values guide how we work, lead, and grow together. The Sr. Manager, Utility Data & Systems will be expected to embody and champion these values every day:

• Own It — We are accountable to ourselves and each other. We deliver results and always do what’s right.
• Be Humble — We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
• Be a Passionate Solver — We take pride in solving problems. We are adaptable and continuously learning.
• Win Together — We achieve more when individual perspectives come together.

Location

Tallassee, AL | Duluth, GA | Mississauga, ON | Remote – US | Remote – Canada

Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role

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