FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
The Lead UI/UX Designer in AIA Group Innovation Office defines and governs user‑experience standards across digital products. The role ensures complex business and technology concepts are translated into intuitive and seamless experiences that support customer value and AIA’s strategic goals. The designer also guides cross‑functional teams to maintain design quality, consistency, and forward‑looking UI/UX practices.
Design Governance and Strategy (40%)
• Create and refine UI/UX principles, guidelines and best practices for AI solutions.
• Conduct audits to ensure usability, accessibility, and alignment with compliance and AIA’s design system.
• Maintain a cohesive product vision using data insights and market trends.
Review and Expert Feedback (30%)
• Review all UI/UX deliverables from internal teams and vendors and provide actionable feedback.
• Ensure concepts and designed meet user needs, regulatory requirements, and experience standards.
• Identify market‑specific UX needs and support their adoption.
Collaboration, Leadership, and Workflow Excellence (20%)
• Work with product managers, engineering, data scientist, and business teams to embed UX strategy.
• Lead workshops and knowledge‑sharing sessions for design team.
• Support workflow improvements and UX practice transformation.
Continuous Improvement and Forward Innovation (10%)
• Monitor emerging UI/UX trends in AI-driven design, user experience and industry best practices.
• Recommend enhancements that improve usability and engagement.
• Encourage exploration of future‑focused experience opportunities.
Minimum Job Requirements:
Education: Bachelor’s degree in Design, HCI, or related field.
Experience: 8 - 12 years in UI/UX design, with governance or leadership experience preferred.
Certifications: UX Certification (NN/g or similar) is a plus.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
