Job Description

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What You’ll Do:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Perform quality controls and achieve KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

What We’re Looking For:

• MBA/Masters from a reputed university
• 10-12 years of work experience in a reputed MNCs
• Result driven
• Data Driven, experience in Change Management,
• Min 5 years of experience in managing a team of “Managers”
• PMP certified will be an added advantage
• Familiar with travel industry will be an advantage
• Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• BPO and Travel Experience would be an added advantage