Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
About the opportunity
Xplor is building a high-impact Transformation team to drive strategic change across the business. As Director, Transformation, you will play a role leading workstreams end-to-end and engaging directly with senior stakeholders — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.
This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.
A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.
You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate.
Depending on scope, your work may span:
For this position, we're open to US remote or Canada remote candidates, provided you have full working rights for the region.
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required Experience:
Core Skills
Leadership
At Xplor, we believe the best innovation and ideas happen at the intersections of our differences — across cultures, generations, disciplines, and lived experiences. So even if you do not tick every box, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
More about us
More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.
Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.
Good to know
To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only Please don't send your application via email.
To learn more about us and our products, please visit xplor.com/careers/
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We make it a priority to respond to every applicant.
We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $38 billion in payments, across 20 markets in 2024.
