Job Description

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Senior Manager, Trade Compliance & Logistics (Malaysia – LMW)

Department: Global Manufacturing & Supply Chain

Location: Johor Bahru (LMW Facility)

Reports to: Director, Trade Compliance & International Logistics

Direct Reports: Trade Compliance (Malaysia); Logistics Analysts

The Senior Manager, Trade Compliance & Logistics for Malaysia is responsible for Malaysia import and export activities and ensuring full adherence to Royal Malaysian Customs Department (RMCD) requirements, LMW regulatory adherence, oversight of brokerage and customs interactions, and logistics execution supporting Insulet’s Licensed Manufacturing Warehouse (LMW) in Johor Bahru. This position strengthens Malaysia’s logistics functional capability, and ensures accurate, audit‑ready customs processes, documentation, and reporting. The Senior Manager will collaborate with key internal and external stakeholders to ensure compliant and uninterrupted import/export and logistics execution.

Key Responsibilities

Leadership & Team Development

· Lead, coach, and develop the Malaysia Trade Compliance & Logistics team, including direct management of existing personnel.

· Build stronger logistics and transportation capabilities within the Malaysia organization to close current gaps and improve operational execution.

· Establish performance metrics, team goals, and development plans aligned with global trade compliance and logistics strategies.

· Oversee trade compliance and logistics training to ensure cross‑functional teams understand documentation and LMW requirements.

· Partner with global and local teams to integrate Malaysia‑specific compliance requirements into operational planning and execution.

LMW Compliance & Malaysia Customs Operations

· Oversee compliance with Malaysia LMW regulations, including monthly, quarterly, and annual reporting, inventory reconciliation, and adherence to LMW operating conditions.

· Ensure compliant HS classification, customs valuation, duty relief qualification, and required licensing for imports and exports.

· Lead the review of documentation and issuance of clearance instructions, ensuring accuracy and compliance prior to broker submission.

· Act as the primary escalation point for Johor Customs issues, engaging with RMCD when required.

· Lead internal reviews of LMW processes and implement corrective actions to proactively address compliance risks.

· Ensure robust compliance controls for all importation activities, including medical device admissibility, and lead readiness efforts for RMCD audits or inquiries.

Logistics & Transportation Management

· Lead the day‑to‑day logistics operations, ensuring proactive carrier management, accurate freight bookings, real‑time shipment visibility, and rapid issue escalation.

· Manage cross‑border, bonded, and port‑based shipment flows to ensure compliance with all movement requirements.

· Provide inputs on freight payment validation, logistics cost control, and continuous improvement initiatives focused on lead time, reliability, and cost.

· Develop and oversee KPIs that deliver visibility into transportation performance, service partner effectiveness, and logistics cost efficiency.

Minimum Qualifications

· 10+ years of progressive experience in Malaysia trade compliance, customs operations, and international logistics supporting manufacturing or bonded operations (Regional experience with Johor Customs is strongly preferred).

· Deep knowledge of LMW rules and Malaysia Customs process: bonded movement requirements, customs valuation, HS classification, documentation requirements (medical device admissibility is preferred).

· Experience working with Malaysian customs brokers, freight forwarders, and clearance agents.

· Leadership experience managing trade compliance, logistics, or customs operations personnel.

· Experience communicating with and advising senior leadership on trade compliance and logistics risks, requirements, and impacts, including the ability to hold firm on regulatory obligations while driving necessary operational changes.

· Experience in proactive planning to ensure trade compliance and logistics needs are met ahead of operational demands.

· Experience coordinating with global internal partners to ensure alignment on compliance and supply continuity requirements.

Preferred Qualifications

· Direct experience managing trade compliance processes within an LMW manufacturing environment. Experience supporting RMCD licensed Customs Agent activities (documentation, advisory services, important export processing).

· Experience in medical device or pharmaceutical manufacturing environments.

· Experience with Singapore / Malaysia cross‑border operations, bonded logistics, and port clearance.

· Experience supporting cross‑regional trade compliance or logistics activities within a multinational operating environment.

· SAP/GTS experience.

Skills & Competencies

· Strong analytical and problem‑solving abilities with excellent attention to detail.

· Strong communication skills with the ability to clearly articulate regulatory requirements to senior leadership and cross‑functional partners.

· Ability to influence and collaborate with cross‑functional teams and external regulatory bodies.

· Ability to manage multiple priorities in a fast‑paced manufacturing environment.

· Strong process orientation and commitment to compliance excellence.