MediaMarktSaturn

Senior Manager Telco Omnichannel (m/f/d)

MediaMarktSaturn  •  Ingolstadt, DE (Onsite)  •  3 hours ago
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Job Description

Your Tasks

  • Ownership of the international telecommunications omnichannel roadmap and rollout of telecommunications webshops across all markets
  • Steering of the introduction, adoption, and scaling of telecommunications webshops and omnichannel capabilities
  • Ownership of end-to-end customer journeys for subscriptions as well as commercial performance across channels
  • Leadership of optimization initiatives to improve conversion, customer experience and business outcomes
  • Translation of business priorities together with the Product, UX and Technology teams into roadmap initiatives and rollout plans
  • Ensuring consistent customer journeys and omnichannel standards across markets
  • Acting as the central interface between countries, Digital, Technology and external partners
  • Successful delivery of the telecommunications omnichannel roadmap
  • Rollout and adoption of telecommunications webshops and omnichannel capabilities across markets
  • Improvement of conversion, attach rate and performance of customer journeys
  • Growth of omnichannel telecom sales and commercial impact
  • Achievement of rollout milestones, country launch readiness and adoption targets
  • Delivery of measurable business results through optimization and scaling initiatives

Your Profile

  • University degree in Business Administration, Digital Business, E-Commerce, Telecommunications, or a related field
  • Experience in digital business ownership, omnichannel commerce, or international rollout programs
  • Strong understanding of the telecommunications subscription business, customer journeys and digital commerce
  • Experience collaborating with cross-functional stakeholders from Business, Product, UX, and Technology
  • Proven ability to steer cross-country initiatives and drive business transformations
  • Telecommunications industry experience is an advantage
  • Proven ownership of digital and omnichannel business
  • Track record of managing International rollouts and stakeholder
  • Experience optimizing customer journeys and managing commercial performance
  • Strong analytical skills, problem-solving ability, and execution strength
  • Ability to translate business goals into roadmaps, initiatives, and measurable outcomes
  • Effective communication and influencing skills in international matrix organizations

About Us

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Additional Benefits

Job Infos

​Location: Ingolstadt, Düsseldorf

MediaMarktSaturn Retail Group

Department: HQ - Services & Solutions

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Hanna Prüschenk

Recruiter: Hanna Prüschenk

MediaMarktSaturn

About MediaMarktSaturn

MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. The company operates with approximately 1,000 stores in 11 European countries with online sales platforms, claiming market position 1 or 2 in nine European countries.

As part of its strategic realignment, the company is developing itself from a classical product seller to a solutions-oriented omnichannel platform which integrates the topics customer and sustainability into all of its business activities. MediaMarktSaturn is using the term "Experience Electronics" to describe its repositioning and, at the same time, the range of services it offers its customers. With its portfolio of formats and brands, the electronics retailer is focusing on customer experience and personal advice. The own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 50,000 people and is majority-owned by CECONOMY AG. The company's sales amounted to around EUR 22.2 billion in fiscal year 2022/23, with online sales accounting for 22 percent of this figure. With around 2 billion customer contacts per year across all channels, the electronics retailer has an enormous reach. (Data as of 30 September 2023)

Visit https://www.mediamarktsaturn.com/career-at-mediamarktsaturn for more information on MediaMarktSaturn as an employer and current vacancies.

https://www.mediamarktsaturn.com/imprint

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Ingolstadt, DE
Year Founded
Unknown
Website
mediamarktsaturn.com
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