Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

"The Technology Services Senior Manager is responsible for leading all local technology services supporting the Cigna Philippines site. This role is accountable for ensuring technology services effectively support day-to-day business operations while maintaining alignment with enterprise technology standards, security requirements, and service delivery expectations.

The Technology Services Senior Manager leads a team of approximately 10-15 technology professionals responsible for Network Services, End User Computing (Desktop Support), Voice and Collaboration Services, Cigna Information Protection (CIP) and other technology related roles. The role is responsible for delivering a reliable, secure, and high-performing technology environment that enables business operations and provides an exceptional colleague experience.

This leader serves as the primary technology partner for the Philippines site and works closely with multiple U.S.-based technology leaders and business stakeholders to support operational priorities, site growth, technology readiness, and continuous improvement initiatives. The role is a member of the Philippines Site Leadership Team and plays a key role in supporting the successful growth and long-term operation of the Manila site."

Job title:

Senior Manager Technology Services

Job Description:

Educational Details:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

Mandatory Skills:

• Strong leadership and people development skills.
• Ability to lead teams across multiple technology disciplines.
• Excellent stakeholder management and relationship-building capabilities.
• Strong verbal and written communication skills with the ability to influence at all levels of the organization.
• Customer-focused mindset with a passion for service excellence.
• Proven ability to manage competing priorities and drive results.
• Strong problem-solving and decision-making skills.
• Knowledge of:
• o Network Infrastructure Services
• o End User Computing and Desktop Support
• o Voice, Video, and Collaboration Technologies
• o Information Protection and Security Controls
• o IT Service Management and Service Delivery Practices
• Experience leading change initiatives and continuous improvement efforts.
• Strong organizational, project management, and operational planning skills.

Roles and Responsibilities:

Technology Services Leadership

• Lead, develop, and engage a team of technology professionals supporting the Philippines site.
• Provide leadership and oversight for Network Services, Desktop Support, Voice & Collaboration Services, and Customer Information Protection (CIP) functions.
• Establish clear performance expectations and foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Coach and develop team members to build technical expertise and leadership capability.
• Operational Service Delivery
• Ensure technology services are delivered consistently and effectively to support business operations.
• Monitor service performance and ensure achievement of established service level agreements and operational metrics.
• Lead incident management, escalation resolution, root cause analysis, and service improvement activities.
• Partner with enterprise technology teams to ensure timely resolution of technology issues impacting the site.
• Stakeholder Management
• Serve as the primary technology point of contact for Philippines site leadership.
• Build strong relationships with U.S.-based technology leaders, infrastructure teams, security partners, and business stakeholders.
• Collaborate across multiple functions to ensure alignment on priorities, projects, and operational requirements.
• Communicate technology initiatives, risks, and service performance to leadership teams.
• Site Readiness and Growth
• Support technology planning and readiness activities related to site expansion and operational growth.
• Partner with Facilities, Security, Operations, Human Resources, and Shared Services leaders to ensure a productive and reliable work environment.
• Lead local execution of technology projects and site-based initiatives.
• Identify opportunities to improve employee productivity, service delivery, and operational efficiency.
• Information Protection and Compliance
• Partner with enterprise security and compliance teams to ensure adherence to information protection and technology security standards.
• Promote a strong culture of information security and risk awareness.
• Support business continuity, disaster recovery, audit readiness, and compliance activities.
• Vendor and Relationship Management
• Manage local technology vendor and service provider relationships.
• Ensure vendors meet service expectations and support business requirements.
• Partner with enterprise technology teams on technology lifecycle planning and implementation activities.

Location:

Quezon City, Bridgetowne GBF Center 1Philippines