Job Description

WHO YOU’LL WORK WITH

The Senior Manager, Technology Operations Support is part of the Pacific Technology team within the Foundational Technology and Services organization. The role partners closely with engineers, production support teams, business system analysts, and senior leaders across Pacific, the Asia Pacific Latin America (APLA) geographies, and global teams to deliver reliable, scalable, and resilient technology operations that support Nike’s business priorities.

WHO WE ARE LOOKING FOR

Nike is looking for a Senior Manager, Technology Operations Support, who brings strong operational leadership, sound technical judgment, and a people‑first mindset. This leader is responsible for building and developing a high‑performing team that supports enterprise technology capabilities across Retail, Digital, Supply Chain, and Corporate functions. The role requires the ability to operate effectively in complex environments, influence across organizational boundaries, and balance business priorities with operational excellence.

The ideal candidate demonstrates accountability, resilience, and curiosity. They lead with clarity, communicate with purpose, and continuously look for ways to improve service reliability, processes, and team capability while fostering trust across technology and business partners.

• Minimum 8–9 years of experience in the IT industry, including technology operations or service management.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong foundation in IT service management, including extensive knowledge of ITIL frameworks; experience with ServiceNow is a plus.
• Proven ability to lead teams, manage ambiguity, and collaborate effectively with cross‑functional stakeholders, including experience working with or managing in‑house teams while promoting collaboration and effective team dynamics.
• Strong oral and written communication skills, with the ability to communicate clearly with local and global partners.

WHAT YOU’LL WORK ON

You will lead operational support for enterprise technology platforms that enable Nike’s consumer, marketplace, and corporate operations in Pacific. You will also work closely with technology and business partners to ensure services are stable, resilient, and continuously improving.

• Lead day-to-day technology operations across enterprise platforms that support Pacific business capabilities spanning Consumer, Marketplace, Retail, Supply Chain, and Corporate functions.
• Drive service stability and operational excellence by leading incident management, supporting critical issues, and improving end-to-end resolution processes.
• Partner with Business System Analysts, engineers, and cross-functional stakeholders to assess risk, solve complex issues, and improve platform reliability and resilience.
• Lead problem management and operational reporting by identifying trends, surfacing priorities, and helping shape product and engineering roadmaps.
• Build strong partnerships across the business, technology, and external partners through clear communication, stakeholder alignment, and effective user support.
• Lead, coach, and develop a high-performing team by setting clear expectations, providing ongoing feedback, and creating a strong team operating rhythm.
• Manage financial, vendor, and asset governance for the function, including budgets, cost optimization, lifecycle planning, and renewal management.