Job Description

About the role

The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule.

The ideal candidate has experience supporting new product launches, working in engineering-driven organizations, and delivering customer-facing technical documentation, turning complex technical details into clear, usable content for customers, contractors, and service professionals.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of technical writers and technical publication professionals.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Establish team objectives, manage performance, and support career development initiatives.
• Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.

Documentation Strategy & Execution

• Develop and execute technical publication strategies that align with business objectives and product roadmaps.
• Oversee the creation, maintenance, and release of technical documentation, including installation instructions, service manuals, user guides, application guides, product data, and other customer-facing materials.
• Ensure documentation is accurate, consistent, accessible, and aligned with company standards.

Cross-Functional Collaboration

• Partner closely with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and establish documentation priorities.
• Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables.
• Serve as a trusted advisor on technical communication best practices.

Process Excellence

• Identify and implement opportunities to improve documentation processes, workflows, systems, and standards.
• Drive efficiency through process automation, standardization, and the effective use of documentation technologies.
• Establish and monitor key performance indicators to measure team productivity, quality, and delivery performance.

Project & Portfolio Management

• Manage multiple documentation projects and priorities across a diverse product portfolio.
• Ensure deliverables are completed on time, within scope, and aligned with business expectations.
• Communicate project status, risks, and resource needs to leadership and stakeholders.

Quality & Compliance

• Ensure documentation complies with applicable regulatory, legal, and company requirements.
• Maintain quality control standards and robust document review and approval processes.
• Champion continuous improvement in documentation quality and customer experience.

Required Qualifications

• Bachelor's degree
• 8 + years of experience in technical writing, technical publications, and/or content development.

Preferred Qualifications

• Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
• Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
• Familiarity with technical publishing, content management, and documentation authoring tools.
• Experience leading technical communication or documentation teams.
• Demonstrated success managing complex projects and cross-functional initiatives.
• Exceptional organizational, leadership, and project management abilities.
• Experience developing and implementing process improvements.
• Experience with structured authoring, content reuse strategies, and digital documentation solutions.
• Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
• Strong written, verbal, and interpersonal communication skills.