Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

The Business Enablement function seeks to hire a Delivery Excellence Senior Manager to execute continuous improvement projects efficiently and effectively and in alignment with broader business objectives spanning multiple accounts. This role will report to the Business Operations & Delivery Excellence team, which is part of the Business Enablement function for BPO and GBS within Randstad Enterprise.

Location: Hyderabad/Bengaluru

Mode of Working: Hybrid

Diversity hiring is encouraged for this role

Internal Job Posting: Yes

Key Responsibilities:

• Lead continuous improvement initiatives and optimize workflows to improve business operations efficiency and effectiveness
• Lead process deep-dive sessions, assess the current state, identify potential improvement opportunities, and partner on developing and implementing solutions to enhance operational efficiencies and impact cost
• Create a culture of continuous improvement, challenge the status-quo and mentor Lean Six Sigma projects across multiple accounts
• Develop and implement process improvement methodologies, standards, and tools across the portfolio
• Track project performance as per timelines, develop and present executive summaries on projects to senior leaders and stakeholders using a data-driven mindset
• Lead and facilitate meetings related to continuous improvement across multiple accounts. Deliver continuous improvement as per timelines
• Facilitate clear communication and resolve conflicts between project teams, cross-functional departments, and senior leaders

Qualifications & Skills:

• 12-16 years of total work experience including 10+ years as a Manager within Process/Delivery Excellence, or Transformation, overseeing multiple accounts. Prior experience in similar roles outside the current organization is an advantage. Work experience or familiarity with Recruitment, Scheduling and Screening processes will be an advantage
• Master's/ Bachelor’s degree in Business Administration/Science/ Human Resources/Commerce or a related field (Master’s degree or MBA is desirable)
• Certified Lean Six Sigma Green/Black Belt
• Advanced proficiency in MS Office tools, knowledge of process mapping tools and/or exposure to digital tools (automation, AI, process mining etc.)
• Strong inter-personal, communication, analytical, conflict-resolution, influencing skills, along with the ability to handle ambiguity
• Cultivate and promote a continuous improvement culture & mindset

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.