What's the role?
At Westpac, we're focused on helping customers navigate some of the most important opportunities and challenges shaping the future. As Senior Manager, Sustainability Customer Strategy, you'll play a key role in bringing our sustainability customer value proposition to life across Consumer, Business & Wealth and Institutional Banking.
Working with teams across product, marketing & brand, customer experience, frontline, risk and sustainability, you'll translate strategy into meaningful customer initiatives, experiences and engagement approaches. You'll help translate strategic priorities into meaningful customer engagement, communications, propositions and experiences, while partnering with divisions to identify opportunities to create value for customers and the business.
As a custodian of the Sustainability CVP, you'll work closely with divisional stakeholders to drive alignment, consistency and adoption, ensuring the proposition is reflected in customer-facing initiatives, narratives and engagement approaches. You'll also help leverage customer, market and stakeholder insights to inform decision-making and strengthen the connection between sustainability priorities and customer needs.
This role works across Group Sustainability and key business divisions and requires close collaboration with teams responsible for brand, marketing, customer strategy, employee value proposition and investor engagement.
This is a permanent, full-time opportunity based in Sydney/ Melbourne with a flexible hybrid working arrangement. While standard office hours apply, some flexibility is required during key delivery periods, particularly in the lead-up to year-end sustainability reporting.
What do I need?
Our promise to you
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
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We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website
To turn doing into done, it takes a little Westpac.
From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall that help protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people.
We are Australia’s oldest bank and first company and have been supporting customers for over 200 years.
Our purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. With this purpose in mind, we’ve set ourselves a bold ambition - to be our customers’ #1 bank and partner through life.
Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.
Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.
