Job Description

• Lead a robust Voice of Customer and Partner (VoC) system, integrating feedback from buyers, suppliers, field teams, and partners
• Incorporate supplier-side dynamics, including engagement drivers and quality of buyer leads, into product and strategy decisions
• Define forward-looking product strategy and roadmap direction across product portfolio
• Identify market trends, competitive dynamics, and whitespace opportunities to inform “what’s next”
• Ensure product direction reflects both buyer and supplier value creation
• Structure ambiguous opportunities into clear, prioritized problem statements
• Develop compelling, differentiated value propositions in partnership with GTM, aligned to enterprise strategy
• Translate insights into clear product direction and high-level requirements (what must exist vs. detailed specs)
• Recommend prioritization and trade-offs based on business impact, feasibility, and time to market
• Partner with Product, Technology, Risk, and Pricing teams to influence roadmap decisions
• Define initial sales plays, target segments, and account strategies
• Ensure product positioning is clear, relevant, and actionable for commercialization
• Diagnose performance across the full funnel—from pipeline through activation and early transaction volume
• Identify whether gaps stem from product design, value proposition, supplier engagement, or execution
• Refine strategy and product direction based on real market feedback and performance signals

Minimum Qualifications:

• Strong background in strategy, management consulting, or product strategy
• Demonstrated ability to structure ambiguous problems and develop actionable strategies
• Experience translating insights into product direction and go-to-market approaches
• Strong analytical and communication skills with ability to influence senior stakeholders
• Bachelor's degree or equivalent work experience

Preferred Qualifications:

• Experience in B2B payments, fintech, or procure-to-pay ecosystems preferred

• MBA

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.