Job Description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

As Senior Manager, Strategic Planning, you will lead the change management strategy for one of American Express' highest-priority enterprise transformation programs. You will be responsible for developing and executing the change management roadmap, ensuring customers, field teams, and internal stakeholders are prepared for upcoming changes. Working across Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and Operations, you will drive communication strategies, stakeholder alignment, governance, and organizational readiness to support successful delivery of the Oculus program.

• Lead the development, execution, and continuous refinement of the enterprise change management strategy, roadmap, and implementation plan for the Oculus transformation program.

• Own change management governance, ensuring milestones, dependencies, risks, and readiness activities are effectively managed across multiple workstreams.

• Develop integrated communication strategies for customers, field teams, and internal stakeholders, ensuring timely, consistent, and impactful messaging throughout the program lifecycle.

• Partner closely with Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and other stakeholders to assess downstream impacts, coordinate change activities, and drive execution.

• Build executive presentations, communications, and decision materials that provide visibility into program progress, risks, and key decisions.

• Lead stakeholder engagement by identifying impacted audiences, defining communication and enablement needs, and driving organizational readiness.

• Foster strong partnerships across American Express, AENB, regulators, and external partners to support successful program execution.

Required Qualifications

• Demonstrated experience leading enterprise change management initiatives supporting large-scale transformation programs.
• Exceptional written, verbal, and executive presentation skills.
• Strong program governance, organizational planning, and risk management capabilities.
• Experience managing multiple priorities in a fast-paced, highly matrixed environment.

• Bachelor's degree required.

  Preferred Qualifications

• Proven ability to develop and execute communication strategies across executive, field, customer, and cross-functional audiences.
• Proven ability to influence senior leaders and drive alignment without direct authority.
• Ability to simplify complex business and technology changes into clear, actionable communications.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.