Job Description

American Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 18,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

The Strategic Partnerships Team sits in the Global Dining Organization tasked with owning partnerships with our top restaurant and chef partners, the Global Dining Access Program and deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Account Management, Sales, Marketing and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.

About the Role

The Senior Manager, Strategic Partnerships will be responsible for owning our top-tier restaurant relationships, acting as the conduit between our restaurant partners and our internal American Express business units. The successful candidate will be partnering cross-functionally with internal stakeholders to organize, maintain and grow our restaurant partnerships. This role will be a key point of connectivity across the Amex Global Dining organization and within workstreams focused on the dining value proposition for our top-tier restaurant population. This role will report into the Director, Strategic Partnerships, providing broader thought leadership, organization, tracking and support as needed.

• Own your own restaurant partner book of business including managing the relationship with key external stakeholders.
• Steer retention and satisfaction of existing strategic partners, investing in relationship management and preservation.
• Act as center of excellence on behalf of our restaurant partners for all projects and opportunities that impact them.
• Work with marketing and partner success as a conduit between restaurant needs and the business’s priorities and goals.
• Work across American Express to find meaningful opportunities for our partners that align with her business goals and interests.
• Engage with B2B + B2C marketing on value adds for restaurant partners acting as the voice of operators.
• Support industry partnerships and B2B thought leadership for trade opportunities and dining industry development.
• Assist in driving success within high-visibility projects that impact our restaurant partners by working with partnerships, success, sales, and marketing to inform acquisition strategy and sell-in benefits to restaurants.

• 8+ years of work experience partnership management roles
• Bachelor’s Degree or comparable experience and/or other certifications
• Hospitality and Restaurant Industry Expertise Required
• Strong Microsoft PowerPoint + Excel Skills Required
• Previous work with SalesForce Preferred
• You are a problem-solver and self-starter who operates with a sense efficiency, organization and urgency
• You have excellent organization skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives
• You are a relationship-builder with collaborative skills to partner with a diverse set of colleagues
• You have outstanding written communication skills and oral communications skills with composure required to effectively communicate to senior leaders
• You have deep knowledge of the restaurant industry and experience working with restaurant operators
• You are confident to work in a global environment dealing with different stakeholders (marketing, digital product, card product, customer service, legal, compliance, and external partners)
• You have high-level leadership skills
• You are able to drive results via influence
• You thrive in a dynamic, fast-paced environment
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.