Functions as the primary operational leader for Series by Marriott in Greater China, focusing on operational excellence, project development, brand localization, and owner relationship management by collaborating with development, legal, asset management and brand management team. Responsible for translating the brand strategy into operational reality, managing new and conversion hotel projectes, optimizing asset performance, and enforcing the consistent delivery of the brand promise: simplicity, authenticity, and reassurance. This ensures the brand promise is embedded in daily operations, embodying the tagline Regionally Created, Globally Connected. Develop the operation guidebook to execute regional operational plans and uphold brand standards, ensuring strict alignment with global benchmarks and local market needs.
CANDIDATE PROFILE
Education and Experience
· 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 10 years’ experience in hotel management operations, sales and marketing, brand management, or related professional area, with regional brand or portfolio leadership experience preferred.
OR
· 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in hotel management operations, sales and marketing, brand management, or related professional area, with regional brand or portfolio leadership experience preferred.
CORE WORK ACTIVITIES
Global Standards Intepretation & Local Operating Model Development
· Design and establish a scalable Greater China operating model for Series by Marriott, embedding the core values of simplicity, authenticity, reassurance across brand standards, service framework and guest journey design.
· Translate global brand guidelines into locally executable standards, balancing regional relevance with global consistency to uphold Regionally Created, Globally Connected.
· Roll out the local operation guide for Series by Marriott and ensure the hotel operation team fully complies, maintaining high standards of brand alignment and service excellence
· Maintain close, regular alignment and effective communication with the Global Series by Marriott team, ensuring full adherence and interpretation of lobal brand standards, policies, and strategic priorities.
· Uphold and protect brand integrity at all levels, acting as the key regional steward of the Series by Marriott brand promise, identity, and reputation.
· Embody and operationalize the brand tagline “Regionally Created, Globally Connected”, fostering a strong link between local relevance and global consistency across the portfolio.
· Proactively share regional insights, market learnings, and best practices with the global team, contributing to the continuous evolution and success of the Series by Marriott brand worldwide.
End-to-End Brand Localization & Guest Expereince Enhancement
· Spearhead the end-to-end localization, adaptation, and ongoing management of the Series by Marriott brand in Greater China, balancing global brand essence with local culture, guest expectations, and market nuances.
· Partner closely with the Global and GC Brand Management team to align on brand vision, creative direction, guest promise, and experience pillars, ensuring a cohesive brand story and consistent guest experience across all local touchpoints.
Project Pipeline Growth & Stakeholder Management
· Collaborate closely and proactively with development, legal, asset management, and brand management teams to evaluate, and prioritize targeted new opportunities aligned with Series by Marriott’s brand profile and growth strategy.
· Drive the pre-opening strategy, planning, and execution for new properties or conversions, including brand activation, team setup, systems integration, and readiness for consistent guest experience delivery.
· Foster strong relationships with owners, investors, and key stakeholders to accelerate project pipeline and support sustainable brand expansion in Greater China.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
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