Job Description

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

We’re looking for a proactive, relationship-driven Senior Manager Strategic Partnerships (B2B) to join our team and help strengthen our key business relationships with strategic partners like Booking.com. In this role, you’ll be at the forefront of shaping our B2B partnerships—building long-term, high-impact relationships, resolving escalations with a strategic lens, and spotting opportunities to enhance our processes and performance. This is a high-visibility position that bridges strategy and execution. You'll work cross-functionally with internal stakeholders and external partners to align goals, ensure operational efficiency, and deliver meaningful value to our business and customers. This role includes leading and developing a team, providing guidance, setting clear priorities, and ensuring strong collaboration and performance across the function.

A successful Senior Manager Strategic Partnerships must lead in alignment with the company’s strategy and values, ensuring that information is disseminated to all necessary teams, partnerships & stakeholders. We are looking for someone who can quickly understand complex partner ecosystems, operate confidently in an international B2B environment, and represent the company in high-level partner discussions and negotiations.

Experience working with global online travel agencies (OTAs), airlines, or large-scale marketplace partners will be considered a strong advantage.

This position reports to the Associate Director - CS Strategic Partnerships and is based in Athens.

The Role

Operational Excellence and Performance

• Maintain and strengthen relationships with key B2B partners.
• Collaborate cross-functionally with Commercial, Sales, and other key teams to shape integration planning, align priorities, and drive delivery of outcomes.
• Support a positive company image through the timely resolution of client issues and escalations.
• Act as a primary CS stakeholder for new partner initiatives and ensure all service milestones are met.
• Lead the end-to-end integration of new B2B partners, ensuring operational readiness and alignment with our long-term scaling strategy.
• Participate in cross-department and cross-company projects with a CS lens.
• Represent the company in strategic partner meetings, quarterly business reviews (QBRs), and executive-level discussions.
• Drive continuous improvement initiatives across partner operations, focusing on scalability, efficiency, and customer experience.
• Deliver the proper documentation and framework for B2B partnerships
• Monitor and steer cross-functional performance to ensure that all strategic milestones, KPIs & contract items are achieved, proactively identifying and resolving any risks for partner success.

Leadership and People Management

• Provide clear performance expectations, deadlines, and objectives to all direct reporting Managers.
• Mentor, coach, and actively develop Managers and Specialists to maximize their potential and ensure career growth.
• Support Managers in executing daily tasks, routines, and performance-driven initiatives.
• Conduct and oversee regular performance reviews (weekly, monthly, quarterly, and yearly) for reporting staff.
• Organize and run regular internal and external workshops.
• Foster a high-performing, collaborative team environment aligned with company goals and partner success.

Strategy and Reporting

• Leverage performance data to drive strategy and optimize collaboration with key partners.
• Monitor and steer cross-functional performance to ensure that all strategic milestones and KPIs are achieved, proactively identifying and resolving any risks to partner success.
• Identify opportunities for process improvements and automation with internal and external stakeholders.
• Analyze reports to generate actionable insights and track performance trends.
• Lead CS knowledge-sharing efforts to promote integration maturity and reduce single points of dependency.
• Contribute to the definition and execution of the broader partner strategy in collaboration with senior leadership.
• Translate complex operational data into clear business recommendations for both internal and external stakeholders.

Requirements

• At least 5 years of experience in partnerships, account management, operations, or customer strategy roles within travel, tech, e-commerce, or a similar fast-paced industry.
• Bachelor &/or Master’s degree in Business Administration, Economics, Marketing & Communications, or any other related field.
• Excellent verbal and written English communication skills, capable of influencing at all levels.
• Strong communication and problem-solving skills, with the ability to build trust and navigate complex situations effectively.
• Strong stakeholder management skills, including experience working with senior external partners or enterprise clients.
• Demonstrated ability to lead leaders, engage, and mentor a large team effectively.
• Experience working with KPIs & analyzing data.
• Ability to act proactively, take initiatives, and demonstrate a can-do attitude, focusing on producing high-quality results within a fast-paced industry.
• High level of responsibility and integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.
• Excellent working use of Excel, PowerPoint, Word (we use GDrive equivalents)
• Familiarity with partner performance frameworks, SLAs, and service optimization initiatives is a plus.

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid.
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Megaro Mousikis Metro station.
• We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games.
• We also like to schedule company/department/team activities and events outside the office space!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.