Job Description

As the steward of .CA and a trusted provider of registry services globally, CIRA operates at the core of the Internet. This role sits within Hello Registry, a global domain registry services venture built on CIRA’s industry-leading platform.

We are seeking a Senior Manager, Strategic Growth to help shape and grow Hello Registry’s global business. This is a senior, strategic, and highly relationship-driven role for someone who can engage credibly with CEOs, registry executives, technical stakeholders, and major customers across international markets. You will work closely with product and operational teams in Canada and the Netherlands, support complex opportunities from early discussion through implementation, and help operationalize the business as it scales. This is a global, remote role.

Who you are:

You are a business leader who is comfortable working across strategy, customer engagement, and operational execution. You build trust quickly with sophisticated stakeholders and know how to navigate complex, long-cycle opportunities with patience, credibility, and follow-through.

You are equally comfortable speaking with CEOs, customer executives, and technical operators. You know how to translate market and customer needs into actionable internal priorities. You are thoughtful, organized, and calm under pressure, with a strong ability to move opportunities forward while helping strengthen the foundations of the business.

You are energized by the opportunity to help grow Internet infrastructure services that support countries, communities, governments, businesses, and mission-driven organizations around the world.

What you will do:

• Lead and advance strategic growth opportunities for Hello Registry across international markets.
• Engage directly with CEOs, executive teams, and senior decision-makers at registry operators, partners, governments, brands, and related organizations.
• Partner with internal teams to help operationalize the business, including improving processes, handoffs, internal coordination, and go-to-market readiness.
• Support complex external conversations that span business, technical, and operational topics, including platform capabilities, migrations, service models, and implementation considerations.
• Monitor industry developments including ICANN programs, policy changes, RFPs, market activity, and emerging TLD opportunities, and translate those signals into actionable business priorities.
• Lead or materially contribute to proposals, RFP responses, commercial discussions, and internal business cases.
• Support new gTLD, ccTLD, and migration opportunities from evaluation through negotiation, onboarding, and early-stage delivery coordination.
• Represent Hello Registry and CIRA externally with professionalism and credibility in industry and customer settings.

What you will bring:

• Significant experience in business development, strategic partnerships or growth within the domain name industry, Internet infrastructure, or a related technical B2B environment.
• Demonstrated ability to lead complex, consultative commercial or partnership opportunities across multiple stakeholders.
• Experience working with senior executives, including the ability to interface confidently with CEOs and executive teams.
• Ability to engage credibly with technical customer contacts and internal product or engineering teams.
• Experience working cross-functionally across product, operations, and commercial teams to move opportunities into execution.
• Strong judgment, organizational ability, and follow-through in managing nuanced opportunities over time.
• Global or cross-cultural experience; experience working across distributed international teams is a strong asset.

Who we are:

At CIRA, we’re driven by a passion to make a positive impact on Canada’s digital future. We’re not just asking, ‘What more can we do?’—we’re actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region’s Top Employers for ten years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere. If you’re passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet!

CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you'll always feel part of our vibrant team and our shared mission.

At CIRA, people remain at the centre of our recruitment process. While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment. All applicant screenings, interviews, evaluations and selection decisions are conducted by our staff. Artificial intelligence is not used to make autonomous or final hiring decisions.

This posting is for an existing vacancy. For any accommodations during the recruitment process, please contact us at peopleandculture@cira.ca