ibex

Senior Manager - Software PMO

ibex  •  Lahore, PK (Onsite)  •  4 hours ago
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Job Description

Ibex. Is looking for a Senior Project Manager who can act as bridge b/w client and Development Teams. Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.

Responsibilities

  • Develop scope and define backlog items (epics/features/user stories) that guide the agile software development team.
  • Solve product-related problems, make decisions, and complete trade-off analysis to stay on track toward business deliverable commitments.
  • Draft key objectives and results, and strategies and apply the data for the product to make business decisions.
  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Collaborate with stakeholders during the visioning and concept development of a product.
  • Owns the product roadmap.
  • Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.
  • Assess value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
  • Identifies and helps the client understand the business model, value and value proposition.
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation.
  • Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
  • Represents team in front of stakeholders, clients or users.
  • Work closely with product management and senior management in order to create a product that fits the company portfolio.

Qualifications

  • Bachelor’s degree or Master’s degree in Computer Science
  • Minimum 10 to 13 years of core project and product management experience
  • Certification in Agile would be a plus
  • Scrum Certification e.g. CSPO, CSM, ACSM
  • Management of stakeholders and their expectations
  • Deep understanding and experience with agile methodologies
  • Ability to work with cross-functional teams to deliver on a common goal
  • Experience with a definition of minimum marketable features and minimum viable products
  • Conflict management and Team Integration
  • Knows how to define the product roadmap
  • Adaptability in existing Organizational Processes and compliance with those processes
  • Ability to Identify Gaps and take initiative
  • Team management
ibex

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Industry
Unknown
Company Size
10,000+ employees
Headquarters
Washington, District of Columbia
Year Founded
Unknown
Website
ibex.co
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