Job Description

Pay Range:

$105,000.00 - $173,250.00

Supervisory Organization:

VP Chief Information Officer

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75201

FLSA:

Exempt

Professionals:

02 - Professional (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary:

The Dallas Area Rapid Transit (DART) is a public sector agency that provides transit to the cities in North Texas. The Senior Manager, Software Engineering is responsible for advancing the agency's software engineering capabilities through modern architecture, secure development practices, cloud technologies, automation, and artificial intelligence innovation. This leader ensures technology solutions support operational reliability, customer experience, cybersecurity objectives, and the long-term digital transformation strategy of the agency. Responsible for the design, development and implementation of web applications and processes. Provides oversight for content management, workflow, security, document imaging, user accounts and administration of web site. Works closely with cross-functional teams to design and implement solutions. Identifies and evaluates alternatives for client requirements.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides coaching, mentoring, career development, and succession planning for software engineering personnel while fostering a culture of collaboration, accountability, innovation, and continuous learning.
• Leads the planning, oversees the design, development, implementation, maintenance, and support of enterprise software solutions supporting business operations, customer-facing services, and transit operational systems.
• Supports software systems associated with fare collection, customer information systems, mobile applications, dispatch technologies, scheduling platforms, vehicle technologies, asset management systems, and enterprise resource planning solutions.
• Develops and executes software engineering strategies, roadmaps, standards, and modernization initiatives aligned with organizational priorities, digital transformation objectives, and enterprise architecture principles.
• Oversee the full software development lifecycle for enterprise applications, customer-facing solutions, mobile applications, integrations, and digital platforms.
• Establishes and promotes modern software engineering practices, including Agile methodologies, DevOps, DevSecOps, CI/CD pipelines, automated testing, code quality standards, and release management processes.
• Provides oversight for application architecture decisions, ensuring solutions are scalable, resilient, secure, maintainable, and aligned with enterprise standards.
• Ensure software projects are delivered on time, within budget, and in accordance with business requirements, quality standards, and cybersecurity requirements.
• Establish and monitor performance metrics for software delivery, quality, reliability, and customer satisfaction.
• Ensures software solutions comply with applicable regulatory, privacy, and cybersecurity requirements including PCI-DSS, data protection policies, and agency standards.
• Evaluates opportunities to leverage AI, automation, and data analytics to improve operational performance, customer experience, and organizational effectiveness.
• Supports implementation of Artificial Intelligence (AI), machine learning, automation, and advanced analytics capabilities while ensuring responsible governance and cybersecurity considerations.
• Oversees vendor relationships, software licensing, consulting engagements, managed service providers, and system integrators to ensure contractual obligations, service expectations, and technical standards are achieved.
• Develops and maintains software engineering policies, procedures, technical standards, and governance practices.
• Prepares and delivers executive-level presentations, reports, and recommendations regarding software engineering initiatives, risks, investments, and performance metrics.
• Supports agency emergency preparedness activities, major operational events, technology recovery efforts, and continuity planning initiatives as required.
• Prepares and delivers presentations, reports, and recommendations regarding software engineering initiatives, risks, investments, and performance metrics.
• Manages the project development process for web-based applications from kick-off through launch and application enhancement. Responsible for delivering projects on time and within budget. Has a section budgetary and contract services responsibility supporting the technology software engineering OPEX and CAPEX activities.
• Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s Degree from an accredited college or university in Information Systems, Computer Science, Business or related field.
• Eight (8) years related experience in software engineering, application development, systems integration, or enterprise technology environments and/or training to include at least four (4) years supervisory/management experience and four (4) years experience managing small to mid-size teams of engineers and software functional experts in designing Web sites to include layout, design and content interactivity/management; managing code, application development for web-enable business activities; working with teams and managing projects to implement software and processes.
• Ability to work in the office five (5) days a week.
• Highly desirable certifications: PMP, Scrum Master, ITIL, Microsoft Azure Solutions Architect (various).
• Possess a valid Texas driver’s license to operate DART non-revenue vehicles.
• Pass a physical (medical) examination that includes a drug screen and the ability to lift 50 pounds.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Analytical abilities required, interacting with customers and staff to evaluate work and provide Agency-wide software support.
• Demonstrated software development, implementation, and administration experience in a leadership role in a medium to large enterprise.
• Commitment to Excellence and Customer First culture, capable of striking partnership with the Business. Gets first-hand customer information and uses it for improvements in products and services. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Knowledge of database optimization.
• Understanding of Artificial Intelligence (AI) applications.
• Experience using Azure DevOps, GitHub, Infrastructure as Code, API security and Application testing.
• Experience supporting applications associated with Fare collection systems, Transit scheduling platforms and vehicle systems, customer information systems, ERP platforms, Workforce systems, and GIS technologies.
• Knowledge of real-time operational environments preferred.
• Working knowledge of application development life cycles, as well as development methodologies and processes.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
• Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Let’s people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
• Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of each direct reports career goals. Constructs compelling development plans and executes them. Is a people builder.
• Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Must be able to work variable hours, to include emergency response to outages.
• Must maintain all certification(s) required for this position.
• Ability to effectively communicate both orally and in writing with the public, coworkers, management, and DART leaders.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
• Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
• Ability to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
• Ability to read a situation quickly. Good at focused listening. Can effectively negotiate difficult agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
• Knowledge of budget development/analysis, and operational cost factors.
• Critical thinking; can anticipate risks and manage them successfully.

REPORTING RELATIONSHIP:
Reports to Enterprise App Del Leader CC/SD*

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.