Job Description

Manager, Software Engineering

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Celebrated as one of the ‘Sunday Times UK's Best Places to Work, our culture at Henry Schein One UK as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

How we work

We are problem solvers, not ticket takers.

We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, addressing user needs and enabling technical innovation.

At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next.

Our tech and tools

• NET, C#, Linq, Microsoft SQL Server
• Ruby, Ruby on Rails, Postgres
• AWS, Azure
• Azure DevOps, GitHub, Asana, Slite, Slack, New Relic

How you’ll make an impact

As Manager, Software Engineering you will oversee the strategy for a group, leading multiple teams. You will work with the Director of Engineering and your peers in Product, Design and Data to define group strategy , that aligns with organisation goals and vision and then execute that strategy for your group. Your impact will be on how you shape engineering to deliver an optimal experience for dental practices.

You will be responsible for delivering an ambitious technology strategy and roadmap for your group that drives dental practice automation, and efficiency in a scalable and secure way. You will be involved in the delivery of systems that power everything from dental charting and imaging to finance and payments, and online appointment management for thousands of practices and millions of patients.

Through your leadership you will transform how we build, scale, and innovate, pushing the boundaries in AI. You will foster a culture of high performance and customer-centric thinking, with industry=leading engineering best practices to ensure business and customer impact.

What you'll do

• Champion a best-in-class developer experience, harnessing AI productivity tooling, and empowering engineers to build high-quality, scalable solutions.
• You will remain abreast of engineering best practices and latest technology trends to help shape the technical strategy of our business.
• You will be able to dive deep into complex technical problems when the team require direction. You will use engineering instincts to drive technical conversations. Knowing when to be involved and when to step away and empower others to succeed.
• You will understand how to leverage AI and LLMs to allow us to deliver powerful capabilities previously not imagined, at lightening quick pace, changing the face of dentistry.
• Collaborate with closely with Product, Quality, Design, and Data leaders to help teams prioritise and execute effectively
• You will ensure your teams adhere to security, compliance and reliability in all aspects of technology delivery.
• When needed, you will be able to dive into the details, helping shape system designs and drive coding standards.
• Set ambitious goals for yourself and your teams to drive business outcomes, ensuring alignment and delivery of our ‘One PMS’ strategy
• You will drive improvement in engineering (how we deliver) and operational excellence (how we manage our systems). Defining and owning SLAs and SLOs for your group.

As a people leader you will:

• Lead and develop a high-performing team
• Technically competent to help design, plan and deliver highly scalable systems.
• Coach team members in best practices, fostering a culture of continuous development and always lead by example
• Motivate and inspire your team to reach and exceed all set targets and KPIs
• Maintain a trusting, collaborative environment, enabling the team to thrive
• Lead the recruitment efforts for your team, identifying and hiring top talent
• Promote an inclusive and diverse culture, in line with the Henry Schein One values

What you’ll bring with you

• Extensive experience leading high-performing engineering teams in a growth-stage or mature SaaS company.
• Proven track record of leading teams to deliver impactful products that drive business growth.
• Experience of working in a shared responsibility leadership environment (Engineering, Product, Design and Data), taking strong accountability for your discipline area.
• Experience of leveraging AI and LLM tooling and developing AI-powered customer-facing features
• Ability to use data and anecdotal evidence to drive change
• Ability to pivot as priorities and needs change without losing sight of long-term strategy.
• A curious mind: You want to explore the unknown and brave enough to disrupt your own ways of working, and able to bring that to you teams.
• Relentless focus on business and customer impact over raw technical output

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Shared Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

Community

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Caring

• Corporate Citizenship
• Shared Success

Career

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.