Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

PPM

Management Level

Senior Manager

& Summary

PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!

Are you passionate about helping organisations run faster, scale smarter and lead stronger with managed services? Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi-location environments where your expertise is required to architect and solution complex service delivery models for the benefit of our local clients? PwC Ireland is looking for a Service Architect for our Managed Services team, where your capabilities are needed to support our local business development activities, leveraging our global delivery network and 3rd party ecosystem to architect winning managed services and associated delivery chains to meet and exceed client expectations and to continue to grow our managed services business in Ireland.

OurManaged Services Team

At PwC Ireland, ourManaged Services team shapes, solutions and delivers managed services with our global delivery network and3rdparty ecosystems with leading organisations acrossall sectorsWe run managed servicesbuilton leading technologiesso our clientscanaccelerate their business strategiesenabling them run faster, scale smarter and lead stronger in anincreasingly changing and complex business landscape.

Purpose-led workyou’llbe part of

As aSenior ManagerServiceArchitectwith a strong focus onbusiness development,you’llworkwith our local clientteams and our global delivery network and 3rdparty ecosystem to shape, architect, propose and winmanagingservices work with our local Irish clientsYour role is keyfor continuityduring thebusinessdevelopmentcycle in acting as thehub between thelocal account teamand our network andecosystemThe delivery of technology enabled managed services,harnessingthebestof our global network and 3rdparty ecosyst emYou will be the locallead responsible for architecting the solutionleveragingthe besttechnologyenabled managedserviceassetsavailableacross our network andecosystem. Part of yourServiceArchitectrole is also to workwithclientaccount teamshelpingidentifyother opportunities to add value totheirclientIn addition, you will be joining a fast-growing local team and will have a role in further developing and building the local team.

Responsibilitiesinclude:

• Designing and architecting managed service solutions andproposalsfor our client teamsleveragingthe right and mostappropriateassetsacrossor global network and 3rdpartyecosystem;

• Developing collaborative relationships with delivery leads,internal solution labs and otherarchitects, and 3rdparties across PwC’s global network and 3 rdparty ecosystem to successfullyarchitect, price and sellmanagedservicestoIrishclients(typicallymulti-location, multi-team services);

• Supporting client account team business development activitiesaround managed services.

• Keeping up to date on latest trends in managed services(e.g. applicationofAI)and any developments within our network and ecosystem to enhance our managed service solutions and proposals;

• Conducting service reviews to diagnose causes andidentifyremedieswhen a managed service is notoperatingas expected;

• Involvement in contracting with our clients and our delivery network and 3rd parties.

• Developingadditionallocal service architectsthrough training,coachingand mentorshipto further enhance and build our localmanaged servicescapabilities;

• Building the local PwC internal knowledge and understanding of Managed Services;

• Coaching and mentoring of consultants fostering a culture of continuous learning, collaboration,

• Developingcollateral andinsightsto supportmanaged servicepropositions;

• Working with the local Managed services leadership to further activate, develop and grow the managed services market forIrishclients;

Experiences and skills

• Degree qualifiedwithrelevantservice deliveryqualifications(e.g.PMP,ITIL)an advantage;

• 4+ years’ experiencein aService Delivery Managerrole, ideally withcomplex near shore and offshoredeliverychains;

• 3+ years’ experience in a Service Architect role, ideally with complexonshore,near shore and offshore delivery chains;

• Track recordinenablingclientaccountteams winsignificantworkwith clients bysolutioningwinning technology enabledmanaged servicesolutions.

• An understanding of and interest inadvisory andimplementationprojectsand howthey both have a mutually re-enforcing relationship with managed services.

• Demonstrable experience anddeep understandingofdifferentservicedelivery modelsandmanaged servicecommercial constructs

• Strong relationship management skills and experienceto take service architect role across multiple opportunities / proposals;

• Strong negotiation and contracting skills with proven experience.

• An experienced people leader, with a background of inspiring and developing high performance teamsacross multiple locations and cultures;

• A collaborative and pro-active team memberwith demonstrable experience ofnurturing, guiding and mentoringteams involvedinmanaged services

• Experience drivingsales andoperationalexcellence and high-quality standards acrossmanaged servicesteams and processes;

• Acurious andanalytical mind-set, with theability totranslate data into meaningfulinsightsthat supportsolutioning,informeddecision-making andvalue business outcomes

• Effective communicationboth verbal and written

Unlock your potential with PwC Ireland

We believe that challenges are better solved together.We’reinspiring and empowering our people to change the world. Powered by the latest technology,you’llbe a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact.This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’sperks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us atLife@PwC (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our mostvaluable assetis ourpeopleand we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for thegreat workyou do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.

We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge(https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity iscelebratedand inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply,we’dlove to hear from you!

We will ensure that everyone is supported throughout and, ifrequired, provided with reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email usfor more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date