Senior Operations Manager
The Senior Operations Manager provides strategic and operational leadership to the Operations function,
ensuring the development and execution of long-term goals and initiatives that support overall business
direction. The role is responsible for driving t he effective implementation of operational strategies aimed at
maximizing profitability and enhancing cost competitiveness. This includes ensuring the smooth execution of
production activities while sustaining high standards of operational effectiveness, e fficiency, and product
quality.
Key Accountabilities
• Provide overall leadership and strategic direction on operation al activities ensuring alignment with
organizational goals and customer requirements and delivery commitments are met within
prescribed timelines.
• Drive operational excellence across delivery management, process optimization, people
development, cost control, budgeting, environmental stewardship, and workplace safety.
• Maximize manufacturing capability and capacity to support continuous growth in product demand.
• Serves as the primary driver of delivery performance, process optimization, and operational
excellence.
• Leads and implement s continuous improvement initiatives aimed at enhancing productivity,
efficiency, and cost competitiveness.
• Drive the manufacturing excellence program to ensure the attainment of key performance indicators
(KPIs) across cost, quality, delivery, and safety, while maintaining high employee morale.
• Foster a culture of communication, engagement, and accountability by ensuring employees remain
well-informed, actively involved, and aligned with project execution and continuous improvement
initiatives.
• Develop, coach, and mentor team members to strengthen their technical and leadership
competencies while embodying company values and delivering high-performance results.
Qualifications
Education: Bachelor’s degree in Business, Engineering, Operations Management, or related field. Master’s degree (MBA or equivalent) is an advantage.
Work Experience
• Minimum of 10 years of experience in manufacturing, wireless, or service industry operations.
• At least 5 years of leadership or people management experience .
• Proven track record in leading large-scale projects with positive organizational impact
Core Competencies
• Business Acumen
• Problem Solving & Analytical Thinking
• Project Management
• Quality Management
Leadership Competencies
• People Leadership & Management
• Change Management
• Strategic Thinking
• Decision-Making & Risk Management
Technical Competencies
• Operations and Production Management
• Continuous Improvement (Lean, Six Sigma preferred)
• Process Optimization
• Data Analysis for Operations
Senior Operations Manager
The Senior Operations Manager provides strategic and operational leadership to the Operations function,
ensuring the development and execution of long-term goals and initiatives that support overall business
direction. The role is responsible for driving t he effective implementation of operational strategies aimed at
maximizing profitability and enhancing cost competitiveness. This includes ensuring the smooth execution of
production activities while sustaining high standards of operational effectiveness, efficiency, and product
quality.
Key Accountabilities
• Provide overall leadership and strategic direction on operation al activities ensuring alignment with
organizational goals and customer requirements and delivery commitments are met within
prescribed timelines.
• Drive operational excellence across delivery management, process optimization, people
development, cost control, budgeting, environmental stewardship, and workplace safety.
• Maximize manufacturing capability and capacity to support continuous growth in product demand.
• Serves as the primary driver of delivery performance, process optimization, and operational
excellence.
• Leads and implement s continuous improvement initiatives aimed at enhancing productivity,
efficiency, and cost competitiveness.
• Drive the manufacturing excellence program to ensure the attainment of key performance indicators
(KPIs) across cost, quality, delivery, and safety, while maintaining high employee morale.
• Foster a culture of communication, engagement, and accountability by ensuring employees remain
well-informed, actively involved, and aligned with project execution and continuous improvement
initiatives.
• Develop, coach, and mentor team members to strengthen their technical and leadership
competencies while embodying company values and delivering high-performance results.
Qualifications
Education: Bachelor’s degree in Business, Engineering, Operations Management, or related field. Master’s degree (MBA or equivalent) is an advantage.
Work Experience
• Minimum of 10 years of experience in manufacturing, wireless, or service industry operations.
• At least 5 years of leadership or people management experience .
• Proven track record in leading large-scale projects with positive organizational impact
Core Competencies
• Business Acumen
• Problem Solving & Analytical Thinking
• Project Management
• Quality Management
Leadership Competencies
• People Leadership & Management
• Change Management
• Strategic Thinking
• Decision-Making & Risk Management
Technical Competencies
• Operations and Production Management
• Continuous Improvement (Lean, Six Sigma preferred)
• Process Optimization
• Data Analysis for Operations
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.
