Job Description

We are looking for an experienced Senior Salesforce Manager to lead and scale our Salesforce platform and the team that supports it. This is a critical leadership position created to own the full lifecycle of our Salesforce ecosystem, from day-to-day operations and team delivery to long-term platform strategy and executive stakeholder management. The ideal candidate is a hands-on techno-functional leader who can think architecturally, communicate fluently with business leaders, and inspire a small but high-impact team to deliver at a high standard.

What You'll Do:

Team Leadership & People Management

• Directly manage a team of 6-7 Salesforce professionals including admins, developers, and scrum master.

• Set clear goals, provide coaching and career development, and foster a high-performance team culture.

• Oversee workload planning, sprint ceremonies, and delivery cadence across all Salesforce projects.

• Lead onboarding, hiring, and team-building as the function scales.

Platform Architecture & Strategy

• Own the Salesforce platform architecture, design scalable, maintainable solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ/CLM.

• Drive platform roadmap planning in alignment with business priorities across Sales Ops, RevOps, Finance, and Product teams.

• Lead architecture reviews, enforce governance, and champion best practices in code quality, security, and data integrity.

• Evaluate and recommend new Salesforce features, releases, and third-party integrations as business needs evolve.

Technical Leadership

• Provide hands-on technical guidance on Apex, Lightning Web Components (LWC), SOQL, Flow Builder, and REST/SOAP APIs.

• Conduct and oversee code reviews to ensure quality, maintainability, and adherence to Salesforce development standards.

• Design and own integration architecture between Salesforce and external systems (ERP, billing, marketing, analytics).

• Lead data migration, deployment, and release management processes.

Stakeholder & Business Collaboration

• Partner closely with senior stakeholders (VPs, C-level) to translate business requirements into effective Salesforce solutions.

• Gather and manage requirements across cross-functional teams; lead SIT/UAT phases and drive user adoption.

• Serve as the primary point of escalation for Salesforce platform issues, ensuring SLA adherence and operational excellence.

• Prepare and communicate delivery status, risks, and roadmap updates to leadership.

Delivery & Operations

• Lead Agile/Scrum execution - sprint planning, backlog grooming, retrospectives, and continuous delivery.

• Manage end-to-end SDLC for Salesforce projects, from requirements gathering through deployment and hypercare.

• Establish and maintain documentation standards, runbooks, and operational SOPs.

What You Bring:

Must-Have

• 8+ years of Salesforce experience, with at least 2 years in a people management or team lead role.

• Deep expertise in Sales Cloud and at least one of: Service Cloud, Experience Cloud, Salesforce CPQ.

• Proven ability to lead cross-functional Salesforce teams (admins, developers, QA) end-to-end.

• Strong technical proficiency in Apex, LWC, SOQL, Flow Builder, and Salesforce APIs.

• Demonstrated experience managing stakeholder relationships at senior/executive level.

• Salesforce Platform Developer I certification (or equivalent), with additional certifications preferred.

• Experience running Agile/Scrum delivery within a Salesforce context.

• Excellent communication and documentation skills in English.

Nice-to-Have

• Experience with integration platforms (MuleSoft, Boomi, or similar).

• Background in SaaS, technology, or high-growth company environments.

• Familiarity with analytics tools such as Salesforce Reports & Dashboards, ThoughtSpot, or Tableau.

• Experience working with international or distributed teams.

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.

• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.

• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.

• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools

• Adaptability to quickly learn and implement new, emerging AI technologies

• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

Hybrid Work at ThoughtSpot

This office-assigned role is available as a hybrid position, reporting to the office in India - Distributed.

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.