Job Description

1. Purpose of Position

• Builds and leads a delivery hub of multi-disciplinary technical experts delivering a gamut of technical services encompassing Risk & Safety (R&S) studies across market segments and BV SOA product lines.
• Responsible for all operations of the Risk & Safety team including Business development support, commercial & operational excellence, skill development, product & services innovation, to help secure market leadership for BV SOA TC portfolio.

1. Key Responsibilities
2. Leadership & Operations

Develop and execute a strategic business plan for the Risk & Safety (R&S) studies.

• Drive achievement of annual budgets and resource utilization metrics set out by the IND product line.
• Ensure compliance with ISO standards where applicable.
• Establish performance metrics, KPI’s and continuous improvement programs, oversee capacity planning and resource utilization.

1. Technical Service Delivery for Risk & Safety activities

Ensure daily management of the team activities to deliver services in accordance with the defined Contractual scope in a timely & efficient manner.

• Support with Technical Centre-related activities as and when required by the Management/ Manager.
• Lead and drive Strategic Growth initiatives for the Risk & Safety business through close engagement with key accounts & strategic clients of BV SOA.
• Collaborate with BV SOA Sales & Operations teams to support all Pre-Order & Post- Order activities.
• Lead the development & delivery of SOPs, workflows aligned with market needs, international standards and client requirements.
• Implement quality management systems and technical procedures
• Execute R&S studies in line with business needs.
• Recruit, onboard, mentor, coach technical & administrative staff.
• Establish competency frameworks and training programs for various R&S activities.
• Foster a culture of technical excellence, learning, knowledge sharing and compliance within the team.
• Ensure compliance (self and team) to the various administrative duties & BV HR policies.

1. Client & Stakeholder Management

• Support Business development for R&S scope through customer engagements
• Build & nurture relationships with internal / external clients.
• Lead efforts to support winning large / strategic deals, key accounts growth, business development and tender proposals
• Address technical queries and resolve service issues
• Represent the Technical Centre on domain subjects at industry forums and conferences
• Actively gather client feedback and drive service improvements

1. Compliance & Accreditation for TC

Maintain & expand accreditations where applicable in coordination with PLs

• Prepare for and coordinate accreditation audits
• Ensure adherence to regulatory requirements across all sectors
• Implement corrective actions and manage non-conformities
• Stay current with evolving standards and regulatory changes that impact team operations

1. Innovation & Technical Excellence

Identify opportunities for development of new products to Risk & Safety services in coordination with management.

• Lead technical research and capability development
• Benchmark against industry best practices
• Mentor technical staff on complex technical challenges, new softwares and skill set.
• Stay well informed on industry changes & trends, competitor analysis & participate in external events directly involved with our prime markets.
• Lead Specific Projects as and when required by SOA Management

1. Roles & Responsibilities for HSSE and Quality

HSSE -

• Responsible for compliances of all applicable statutory laws and regulations as well as Group HSSE policies and procedures etc. in relation to Health, security, safety and environment and workmen employment.
• Responsible for establishing, implementing, monitoring and reviewing the HSSE Management System (in line with ISO14001:2015 & ISO 45001 standards) within his/ her Region/Location/Team.
• Responsible to take reasonable care on health and safety of their own, colleagues and others working surroundings.
• Responsible to report promptly to immediate superior on any abnormalities and incidents found related to Health, Security, Safety and Environment

Quality -

• To comply company Quality requirements e.g. policies, procedures, guidelines etc. and local legal requirements on Quality as applicable.
• Support to Customer Satisfaction and Operational Excellence.
• Setup smart (Specific Measurable, Achievable, Relevant & Time Bound) Quality Objectives for himself and for Team in Success factor as applicable in area of Operation .
• Responsible to report promptly to immediate superior and TIQ on any abnormalities and incidents found related to Quality.

1. Criteria for Performance Evaluation (KPIs)

• Sales – Risk & Safety Opportunity Pipeline, Sales Conversion & Hit Ratio
• Revenue: Organic growth & profitability targets as per Business Plan
• Quality: NC rates, client satisfaction scores, accreditation audit results
• Operational Efficiency: SLAs achievement rates, resource utilization.
• Team: Staff retention, training completion rates, competency assessments
• Innovation: New service launches, capability expansion, market share growth
• Compliance: Accreditation maintenance, zero critical NCs, regulatory adherence

1. Professional Qualification

• Bachelor’s/ Master’s degree in Science/ Engineering, preferably in the Chemical, Environmental, Mechanical disciplines; Having a Master’s degree is added advantage.
• Qualification as TÜV Certified Functional Safety Engineer would be an added advantage.

1. Experience

• 20+ yrs of experience in the Risk & Safety services and/or HSE domain relevant to TIC business segments in Oil and Gas, Energy, Chemical, Process industry, Power & water, Infrastructure and General Industry.
• Hands-on working experience in performing various Risk & Safety studies (workshop and desktop based studies) using DNV PHAST & Safeti, Detect 3D, PHA Pro, etc.
• Demonstrated track record in leading and managing a team of 7+ engineers for a duration of 5 years as a minimum.

7.Technical Competencies

• Strong technical understanding of international standards & codes relevant to Risk and Safety studies.
• Strong communication skills with ability to interact effectively from base operators to senior management.

1. Leadership Behaviors
2. Anticipate the Future –

• Challenges the status quo- Excellent problem-solving ability, risk management
• Seek new opportunities - Business development mindset
• Dare to innovate – Strategic thinking and decision making

1. Build Engaged teams –
2. Drive collaboration –

• Stakeholder Management: Ability to manage diverse internal and external stakeholders
• Motivate and empower the team

1. Lead by example –

• Compliance Mindset: Detail-oriented, process-driven, quality-focused
• Strong communication skills with ability to interact effectively from base operators to CXO level.
• Excellent written and verbal communication; presentation skills

1. Deliver with purpose –
2. Eliminate barriers

Adaptability: Comfortable in fast-paced, evolving regulatory environment