Sales Focus
• Responsible for Territory/Regional sales targets, gross and net profit.
• Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
• Plan and implement multi-channel concept retail strategy in the region/territory.
• Increase ecommerce channel business contribution in the region/territory.
• Monitor and drive productivity through optimizing returns per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
• Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
• Ensure concept standards, guidelines are implemented in stores and meet audit and concept requirements.
• Organize the design, modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.
Category & Inventory Management
• Responsible for category management in the territory/region.
• Ensure the right product mix per store in the region/territory. Use store business intelligence report.
• Understanding of pricing, promotions and manage markdowns / discounting for the territory / region and take necessary actions to deliver targets.
• Know the trends in the market and provide regular update to concept buying team.
• Ensure newness in the store – target 50% fresh inventory in every store
• Replenishment of product – make initial allocation, min max, reduce store return by 50%
• Manages and builds on the assortment (product mix) in the store.
• Regularly connects with the concept planning teams to manage allocations as per business requirements
• Manages and ensures 100% stock availability across all stores
Customer Focus
• Ensure store manager and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
• Plans and manages to deliver excellent customer service from entrance to checkout.
• Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
• Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers
• Ensure stores layout and merchandize meet concept standards and provide right customer experience.
• Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.
People Focus
• Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
• Responsible to coach and support Area Managers/Store manages to perform and grow in the organization.
• Engage and motivate the team in stores across the region/territory, conduct townhalls & listen to feedback.
• Drive and implement the group, concept, regional/territory engagement activities in stores.
• Participate in store engagement events.
• Ensure fair and transparent performance and talent review process in implemented.
• Proactive engage and retain high potential talent. Implement recognition and reward programs.
• Reduce attrition and build succession to grow talent from within. Responsible to develop successors
• Plan and implement localization agenda as per local regulations.
• Responsible for manning, productivity targets. Look for continuous improvements.
Operation Focus
• Plan and implementation the VM and marketing guidelines as per concept requirements.
• Regularly look for opportunities to improve, innovate and optimize store operations.
• Meet safety and security requirements as per local legislations and company standards.
• Comply with local regulations and meet business standards.
• Ensure smooth store, business operations in the region. Work closely with regional teams
Minimum Gradate Good retail experience managing team, geography and online.
Arabic – able to communicate (KSA/Oman) English- Advance high (Read, write, and speak)
Minimum 5 years of regional management experience and 3 years of Store operations experience.
Founded in 1973 in Bahrain, Landmark Group has grown to become one of the largest and most successful omnichannel retail and hospitality conglomerates, with presence across 17 countries in the Middle East, Africa, India and Southeast Asia. Based in the UAE since 1990, the Group owns and operates 21 established homegrown and 4 franchise brands across an extensive network of more than 2,200 outlets, encompassing a gross leasable area of 30 million square feet.
Landmark Group's success is driven by its diverse portfolio of established brands, across multiple retail categories, offering a comprehensive range of products across fashion, home, groceries and electronics. These include Centrepoint, Max Fashion, Home Centre, Babyshop, Splash, Shoemart, Lifestyle, Viva, Emax, Home Box, Styli, Shoexpress, Spar and Easybuy.
Beyond retail, Landmark Group has diversified into the leisure, fitness and hospitality sectors with brands like Fitness First, Citymax, Fun City, Fun Ville, Zafran and Carluccio’s. The Group boasts unparalleled logistics capabilities, owning the MENA region's largest privately-owned distribution hub - Omega Logistics and Logistiq, which offers state-of-the-art third-party logistics services.
Landmark Group places a strong emphasis on delivering exceptional value and achieving customer satisfaction throughout its comprehensive product range. Across its loyalty programmes, the Group enjoys a loyal customer base with more than 35 million active users.
The company has a dedicated workforce of more than 53,000 employees and continues to be certified as a Great Place to Work (GPTW) since 2017.
