Job Description

Senior Manager, Residential Projects & Marketing | Columbia Hospitality Residential Services

Master organizer, team player, brand ambassador, the Residential Marketing & Project Manager will support our mission in creating an authentic and exceptional experience for guests, team members, and owners. This position will bring enthusiasm to the team, flourish in a fast-paced environment, show curiosity and a willingness to gain experience in operations, and ensure brand cohesion across our communities.
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $85,000 - $95,000 DOE
• Cellphone Allowance eligible
• Incentive eligible
• Commuter/Parking Allowance eligible (parking available when working from Seattle Support Center Office)
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• Serve as marketing support for assigned properties within the residential portfolio.
• Support the development and execution of annual marketing plans, marketing budgets, reports and presentations. Advise on marketing budgets for properties that do not have a budget for marketing services.
• Manage multi-channel marketing initiatives, including:
• Social Media
• Design and print onsite collateral
• CHR/CH website updates (photos, bios, press pages)
• Partner with internal and external teams on an ongoing basis
• Create marketing emails and templates.
• Track and analyze communication metrics such as reach, engagement, and sentiment to evaluate the effectiveness of communication efforts and make necessary adjustments.
• Attend Operations & Leadership meetings, developing agendas, taking and distributing notes.
• Review and proofread content created by residential team members.
• Create process for ordering branded collateral for items like uniforms, nametags, and nameplates.
• Devise innovative methods to enhance resident engagement across all properties. (Pet of the Month, how to plan a resident event, resident surveys)
• Develop standardized forms to support residential operations including violation letters, move-in packets, parking registration forms, etc.
• Oversee community outreach initiatives in collaboration with local businesses, proactively identifying opportunities for residential properties to engage and connect with the local community.
• Create and update flyers, presentations, newsletters, signage, invitations, and other collateral.
• Process marketing invoices for each property, manage and maintain marketing files.
• Perform administrative duties for the residential leadership team, including but not limited to scheduling meetings, creating reports, distributing messages, etc.
• Assist executives and senior leadership with presentation development, and training to ensure effective communication with key stakeholders.
• Work closely with the General Management team to evaluate the success of programs and procedural functions.
• Conduct training on branding standards and areas of responsibility as needed. Provide ongoing training and support to ensure property team members are well-versed in the latest communication strategies, enabling them to deliver quality content to their residents.
• Serve as the point of contact for all residential marketing requests. Develop comprehensive Request for Proposal on all marketing requests made by a property.
• Oversee brand development and ensure all marketing channels and communication materials appropriately represent Columbia and the property brands. Create simplified branding guidelines for properties who have no existing branding standards.
• Maintain property website content, when appropriate.
• Participate in recurring ownership meetings to help facilitate conversations around marketing, communication, branding standard, and provide comprehensive updates on marketing efforts. Represent CH-R when executive team members are absent.
• Create standardized operating procedures (SOPs) for property communications, establishing clear guidelines and protocols for effective internal and external messaging.
• Supports On/off boarding process of portfolio properties and consulting projects by managing on/offboarding checklists, providing information to stakeholders and holding teams accountable to deadlines.
• Design standardized CH-R surveys on digital platforms to facilitate quarterly/annual assessments of homeowner satisfaction across all properties. Analyze results of the homeowner satisfaction surveys and develop presentations for executives and senior leadership to share results with stakeholders.
• Continuously update, improve, and draft proposals on a requested basis for new property acquisition.
• Updating word documents created by management or on-site teams regarding copy editing, formatting, table of contents, branding adherence, etc. Example documents: Newsletters, SOPs, Emergency Binders, CC&Rs, Policy documents, etc.
• Support leaders with planning events as needed.
• Develop comprehensive crisis communication plans and protocols to guide properties response to emergencies.
• Monitor traditional and digital media channels for emerging issues and trends that may require a crisis response.
• Coordinate photography, videography, and staging services to ensure high-quality visual assets that highlight the unique features and selling points of each property.
• Property visits may be requested.
• Other duties and administrative work as assigned
What You Bring
• A university degree in marketing or business-related discipline with at least three years of relevant experience; or an equivalent combination of education, training and experience.
• General knowledge of marketing tools and techniques, particularly digital marketing.
• Strong written and verbal communication skills, including:
• The ability to write, proofread and edit reports, business correspondence, and promotional content.
• Effectively present information and respond to questions from team members, managers, clients, guests and the general public.
• Detail oriented with strong multi-tasking and organizational skills.
• Solid personal management skills, including time management, planning and organizing, and delivery of results.
• Ability to compute discounts, interest, commissions, proportions, and percentages.
• Strong computer literacy in Microsoft Office, especially Word, Excel and Outlook.
• Effective problem solver able to make decisions in routine situations.
• Competency in Adobe Creative Suite preferred, specifically InDesign, Illustrator and Photoshop preferred
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.