Job Description

SECTION A: Global Role Description Template

as at 16/04/2026

Role Title

Senior Manager, RES, HT India

Job Code

J13083

Reporting into (EM / FM)

Country Head of Real Estate Services

LoB/Function & Location:

GCOO / Real Estate Services

Grade

GCB 4

Regulatory Designation (if applicable)

N/A

Role purpose (overall high level summary of the role)

• The role reports to the Country Head of Real Estate Services to set strategy, budget objectives & provide governance and oversight to this role in collaboration with the Country Head of Real Estate Services.
• The role is expected to provide leadership of HSBC’s Real Estate Services (as defined at regional level) delivery in Market entity to improve our employee & workplace experience.
• The role will manage and deliver Real Estate Services for the Entity in the Market, including Workplace Experience Services (Facilities Management, Property and Asset Management, Workplace Management & Transformation); Future of Work Transformation, ESG/Sustainable Operations.
• The role holder will support managing the expansion of Real Estate Services related utilities
• The role holder will be expected to demonstrate the ability to lead and transform the Real Estate Services function in a market to a value and outcome focused way of working.
• The role is required to work in conjunction with the regional RES team to align with regional RES strategy and to ensure SME delivery for the entity in the market.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• Entity Market COO ExCo

Principal Accountabilities and Responsibilities ( e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Business

• Ensure that real estate is a key business enabler, through the delivery of innovative and forward thinking initiatives relating to the portfolio which supports the business needs across Portfolio Optimisation, Workplace and Facilities Management Solutions, Retail Solutions, Enviornmental, Social & Goverance (ESG), Critical Facilities, Future of Work Transformation and Risk Management.
• Have an active and ongoing learning focus on ESG/Sustainable Operations to ensure the increased understanding, knowledge and adoption of energy efficient, renewable energy, waste management and recycling, sustainable diets and resource consumption activities and certifications (LEED, WELL and WiredScore).
• Have a strong grasp of data compilation and data-driven decision making to meet RES and Sustainable Operations targets.
• Aligned to regional RES leadership and strategy, guide the local businesses in the future of work strategy, in partnership with HR, which considers the future workplace, employee experience, technology needs and people impacts; providing a healthy, safe and sustainable solution to support the current and future needs of HSBC.
• Advise and assist business on the operations, marketing and review of owned assets with a view to ensure consistency of HSBC’s real estate strategy from a Landlord/Investor context.
• Operate and manage any owned assets P&L
• Ensure the management of strategic business partners including the KPI reviews, maintaining compliance to any global/regional MSA or other local service agreement
• Implement the agreed strategy and provide a forward looking view of occupancy and associated expense to identify key business decision points and options, supported by insightful MI
• Lead workplace strategy and play a key role in shaping, enabling and embedding the Bank’s Future of Work program in the local market, moving towards a more hybrid and flexible model of working between office and home.
• Drive innovative ‘end to end’ customer focused solutions that optimise the banks’ portfolio across the RES function’s themes of data, innovation and technology.
• Embrace business partnering to ensure a close understanding of individual business requirements, ensuring alignment to overall Group Real Estate Services objectives
• Drive change & people development to ensure the function innovates and evolves to match the changing dynamics of the industry and the expectations of a multigenerational customer and employee base
• Manage the strategic planning of the Entity in the Market property portfolio which includes any creation of a property investment company or Joint venture to manage or redevelop HSBC’s residential and commercial property
• Responsible for the Travel and Expense policies for Real Estate Services employees for the Entity in the Market
• Utilise and support centrally developed golden sources of tools and data to ensure opportunities for efficiencies and consistent reporting

Customers and Stakeholders

• Support engagement with regulators to understand current and future regulatory requirements related to all Real Estate Services capabilities
• Engage and develop strong relationships with stakeholders across the Entity in the Market, LoB and Functions to ensure their service needs are met
• Manage internal customer experience, analysing root causes of dissatisfaction and/or SLA breaches, and putting in place actions to address these
• Contribute to building internal staff knowledge and awareness of ESG/Sustainable operations approaches and achievements and how lessons could be leveraged across the stakeholder ecosystem.
• Manage all 3rd party service providers and associated contractors for the entity in the Market under Real Estate Services
• Drive Property Management performance of the Assets, working closely with building managers and / or FM teams (both internally and externally).
• Manage and deliver an annualised P&L for each asset. Including, but not limited to capital investments, life cycle plans, 3rd party leasing interface, technology roll-out based on HSBC’s strategic vision.

Risk Management and Controls

• Continually reassess the operational risks and controls associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
• Ensure all actions are aligned with HSBC’s ‘3 Lines of Defence’ principles and processes
• Recognising and capitalising on opportunities for global consistency and the highest global standards

Leadership & Teamwork

• Leadership:
  • Direct responsibility for Real Estate Services Entity team
  • Direct ownership of Entity core delivery targets; ensure delivery of commitments
  • Contribute to the overall GCOO Strategy to drive increased value to the business and customers
  • Drive change utilising developed golden sources of tools, data and technology to ensure opportunities for efficiencies and consistent reporting.
  • Be a genuine team player, proactively and positively working for the broader success of the team
  • Positively and Proactively guide, influence and educate colleagues on Future of Work
  • Demonstrate leadership behaviours with senior stakeholders and the business
  • Demonstrate teamwork behaviours with outsource partners and other third parties
  • Demonstrate strong self-management/lead by example – healthy lifestyle and habits aligned with the ESG/Sustainable Operations and Wellness agendas of the organisation
  • Be bold and agile in Ways of Working

• Team Management:
  • Manage the headcount for the entity in the market (including outsourced service provision) and lead people agenda, including talent management, establishing organizational structure to support performance delivery
  • Implement Group performance management & reward strategies to balance growth of a sustainable business with allocation of reward aligned to responsible risk management
  • Implement a business partnering approach to ensure a close understanding of individual business requirements, providing strategies that align to overall Regional / Group Real Estate Services objectives, solutions and services.
  • Continually work on improving the level of automation and customer ‘end to end’ experience by working closely with Global/Regional RES and HR, IT and outsourced partners who can deliver the new Ways of Working
  • Build strong vendor governance and engagement to ensure that the delivery through key vendors and contractors are seamless and compliant to HSBC standards and contract obligations

Functional Knowledge

• Experienced Real Estate Services capabilities an advantage, with examples including Workplace Experience, Future of Work Transformation
• Ability to develop trusted adviser status with key Executive stakeholders through SME expertise, industry experience and track record; ability to understand desired Business outcomes across the matrix and ability to translate in to well communicated and clearly articulated Real Estate Services outcomes
• Proven track record in leading and driving change – both to own teams and structures and jointly with the Business through supporting and delivering changing workplace strategies
• Prior experience of working in a global matrixed organisation is desirable
• Knowledge and understanding of the HSBC Group organization is desirable
• Strong presentation, interpersonal and communication skills with proven ability to communicate effectively across matrix management
• Strong financial acumen and commerciality skills
• General understanding of ESG/Sustainable Operations and an active interest in further building this knowledge