Job Description

About This Role

The Sr. Manager, Family Access Field Excellence is responsible for the professional skill development and execution efforts of the family access field team. This includes the pull-though of trainings that range from new hire through advanced & on-going developmental needs of the nation across the portfolio. In this highly visible, cross-functional role, this individual will partner closely with field leadership, commercial training, operations, HR, patient services, legal, compliance, reimbursement, sales, and marketing to ensure consistent, sustained, and hands-on executional excellence by the patient-facing field team.

The role will be accountable for new hires throughout the on-boarding process to ensure compliant and effective implementation of knowledge, skills, and processes. In this role, the incumbent will work closely with the field and field leadership by frequent field exposure to identify & share best practices, determine development needs, serve as a coaching partner for field leadership and be a positive force with the on-going goal of executional excellence.

As an expert in the patient journey, the role will be the liaison between the field, Rare Disease leadership and home office cross-functional partners as well as any external vendors to support the on-going development and operational needs across the rare disease portfolio for the family access team. You will be responsible for effective training, coaching, and operational excellence in line with all approved marketing materials and approved messages. To maximize efforts, this individual will report to the Head of the family access team and participate as a member of the family access leadership team.

What You’ll Do

• Field Coaching & Support
  • Provide field coaching and support, ensuring effective use of tools, tactics, messages, and trainings provided by the business.
  • Participate in the development & support of marketing strategies, tactics, and messages by surveying/coaching the execution efforts in the field on a consistent basis.
  • Assist in the development and execution of all on-boarding training of new hires.
  • Indirectly lead the Field Force Trainers for new hire and on-going training execution.
  • Partner with field leadership to determine skill gaps, training needs and coaching opportunities through field observation.
  • Partner with Sr. Leadership on execution of field coaching and coaching reports
  • Provide feedback and leadership to home office from regular field observation, in preparation for regional/national meetings and to highlight best practices.
  • Play a pivotal role in the creation and execution of development workshops at regional & national meetings to support the objectives of marketing & leadership.
  • Build a network of internal and external rare disease resources to support field development through advocacy, rare disease events and national conferences.
• Build for the future
  • Partner with leadership and home office to utilize the family access critical skills/key experience and performance models for use in conjunction with the hiring process, professional evaluation, and development at the field level, & across internal stakeholders to spread awareness/understanding of the family access role.
  • Help identify, coach, and develop transferrable skills specific to the family access team to prepare for Biogen roles/contributions beyond family access.
  • Work collaboratively with Biogen counterparts across the organization to determine best practices and leverage an enterprise ONEBIOGEN approach to training, development, and field execution.
  • Uphold the cultural values and family access interpretation to assist leadership with examples of those values in action.
  • Identify and determine on-going development needs with patient engagement, motivational interviewing, and national skill-based programs. Design & execute additional national trainings. Lead the partnership with external vendors to meet any training needs.
  • Support the evolution and execution of a sustainable patient support model for engagement with patients in the maintenance phase of the patient journey. Provide individual coaching, assess metrics in partnership with patient services & leadership, and work closely with marketing to support execution of key strategic initiatives.
  • Maintain up to date knowledge on all Biogen, disease, patient engagement, and product related resources/models to support current and future patient care needs.
  • Participate in key cross-functional task forces with business partners such as marketing insights, competitive intelligence, patient services, and marketing.

• Additional responsibilities & duties may be assigned at any time as determined by the business.

Required Qualifications

• Bachelor’s Degree; advanced education/certification desirable with focus on adult learning, people leadership, project management and/or other applicable areas
• 5+ years of pharma/biotech experience in a commercial role
• 3+ years in family access, reimbursement, or equivalent field role. Rare disease and patient facing roles preferred.
• Strong desire to lead a field-based team as part of career progression
• Breadth of various commercial experiences strongly desired. Experience leading cross-functionally and influencing without authority preferred.
• Prior experience successfully executing initiatives and projects while navigating the legal, regulatory and compliance environment preferred.
• Must be able to travel 60-70% of the time including overnight and national coverage.

Job Level: Management

Additional Information

The base compensation range for this role is: $142,000.00-$190,000.00