Job Description

Senior Manager, Quality Assurance

Shelton, CT & Enfield, CT

This is a highly visible leadership role at the center of i‑Health’s Quality function, responsible for ensuring the integrity, compliance, and performance of critical Quality Systems across the organization. As the leader of the Quality unit, you will drive oversight of product disposition, CAPA, complaints and adverse events, document control, training, and vendor oversight, ensuring processes are robust, compliant, and continuously improving. This role is ideal for a strong, hands-on leader who thrives in a fast-moving environment and is passionate about embedding quality as a foundational priority across the business.

At i-Health (a dsm-firmenich company), consumers and brands are at the heart of all we do. We are on a mission to unlock self-care for overlooked and unspoken health needs. As leaders in our respective categories of Microbiome (Culturelle® Probiotics, Lacteol® Postbiotics) and Women’s Health (AZO® intimate health and Estroven® menopause solutions), we strive to be the thought leaders and change makers, carrying the responsibility to shape the future of our categories and bring inspired, approachable science-backed solutions to our core audience of women and families. Discover more at dsmihealth.com

Your key responsibilities

• Oversee and maintain i-Health Quality Systems, including product disposition, document control (EDM site admin), CAPA management, customer complaint and adverse event program, vendor/contractor oversight, audits, and training program.
• Host 3rd party audits and coordinate responses and corrective actions.
• Work in coordination with Technical Sourcing to compile and publish Supplier Scorecards.
• Generate Annual Product Reviews for OTC and Medical Device Products
• Prepare and present quality management reviews to senior management.
• Manage team budget, labor costs, operating expenses, and support annual planning, forecasting, and peak readiness activities.
• Foster a culture of innovation, accountability, and continuous improvement.

We offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• Bachelor’s degree (or equivalent experience).
• 7+ years of progressive leadership experience in a Quality role.
• Strong knowledge of GMPs for dietary supplements and OTC products.
• Proven ability to lead a team in a fast‑paced, high‑volume environment.
• Strong analytical, problem‑solving, and decision‑making skills.
• Experience with SAP and QMS software systems and/or Lean continuous improvement certification/experience (preferred).
• Ability to travel 20%

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $132,000-$160,000.

In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.