Job Description

Create your best future and join Westpac as a Senior Manager, Quality Assurance AML

• Permanent Full-time opportunity
• Parramatta or Adelaide based
• Hybrid working model

What’s the role?

The Senior Manager will play a key role in evaluating the quality, effectiveness, and efficiency of the investigation outcomes. This role requires a deep understanding of financial crime compliance, and a proven track record in investigation skills, with a specialism in Transaction Monitoring.

You will lead a team delivering Quality Assurance across financial crime operations, overseeing key investigation processes. The role is responsible for designing and maintaining an effective QA framework, ensuring strong review quality, capability alignment, and identification of individual and thematic issues. Reporting to the Executive Manager, you’ll provide insights on review outcomes, emerging trends, and risks to support high-quality investigation standards across the financial crime ecosystem.

What do I need?

• Significant financial crime operational environment experience (investigations or QA) with specialism in Transaction Monitoring (essential)
• Experience in managing QA or investigations teams within a large and complex organisation (essential)
• Experience designing QA frameworks, including skills assessments, training materials, and using metrics to drive quality and team efficiency (data/analytics experience advantageous).
• Proven ability to challenge case outcomes and drive constructive quality discussions.
• Strong analytical and problem-solving capability to identify and address compliance risks proactively.
• Strong communication and stakeholder engagement skills, with the ability to present complex insights to senior leadership.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website