Job Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Role Overview

As the Senior Manager, QA Engineering, you lead the execution of quality engineering strategies that strengthen the reliability, performance, and scalability of HCP’s software products. You serve as a trusted partner to the Director of Quality and act as a senior representative of the Quality organization when needed. You own key decisions related to test automation strategy, tooling, and quality standards, and help lead the evolution toward a shared quality ownership model across Quality, Engineering, and Product. You manage and develop a multidisciplinary team of QA engineers and analysts while balancing strategic planning with hands-on operational leadership. You partner closely with Engineering, Product, and other cross-functional teams to establish quality standards, improve testing practices, and ensure risks are identified and addressed throughout the software development lifecycle. You guide the adoption of automated testing frameworks, strengthen manual and regression testing coverage, and use quality metrics to improve release confidence, team efficiency, and product outcomes. You foster a culture of accountability, continuous improvement, and shared ownership in which quality is embedded throughout the development process.

This is a highly technical leadership role. While you are not expected to contribute code on a regular basis, you have the technical depth to evaluate automation architectures and frameworks, guide technical decisions, and step into technical problem-solving when needed. You also champion the practical use of AI and emerging technologies to improve how we test software and deliver quality at scale.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Execute the quality engineering strategy across multiple squads and align testing priorities with product and engineering objectives
• Lead, mentor, and develop a multidisciplinary team of QA engineers and analysts
• Own and evolve the test automation strategy, architecture, tooling, and standards, driving increased automation maturity, maintainability, coverage, and effectiveness across engineering teams
• Drive a measurable reduction in manual regression testing by expanding reliable automation and adopting risk-based testing approaches while maintaining appropriate exploratory and manual testing to ensure comprehensive product coverage
• Lead the evolution from a QA-owned testing model toward shared quality ownership across Quality, Engineering, and Product, establishing clear responsibilities and accountability throughout the software development lifecycle
• Establish and monitor key performance indicators that measure quality, efficiency, defect trends, and release readiness
• Identify testing risks, dependencies, and quality gaps and guide teams toward effective mitigation plans
• Improve QA workflows, standards, and operating practices to increase speed, consistency, and product reliability
• Manage team capacity, resource planning, and priorities to support annual objectives and evolving business needs
• Identify, evaluate, and operationalize AI-assisted approaches that materially improve test creation, maintenance, execution, analysis, defect detection, and overall team effectiveness

Qualifications:

• 8+ years of experience in QA engineering, software quality, or a related field, including 5+ years of formal or informal people leadership experience
• Proven experience defining and scaling test automation strategies, frameworks, tooling, and standards across complex software environments
• Strong technical depth with the ability to evaluate automation architectures, frameworks, code quality, CI/CD integrations, and technical tradeoffs without requiring day-to-day hands-on implementation
• Advanced expertise in automated testing tools and frameworks (i.e. Selenium, Cypress, JUnit, TestNG)
• Deep understanding of QA methodologies, software development lifecycles, defect management, and test planning
• Experience with quality management and development tools (i.e. Jira, TestRail) and developing quality metrics that drive measurable operational improvements
• Demonstrated ability to lead organizational change and influence Engineering and Product teams toward a shared quality ownership model.
• Proven experience leading QA teams across multiple disciplines, products, or engineering squads
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience

What will help you succeed:

• trong leadership and coaching skills with a commitment to developing high-performing teams
• Ability to balance long-term planning, strategic thinking, and tactical execution
• Excellent communication and stakeholder management skills across technical and nontechnical audiences
• Strong technical judgment and the ability to challenge assumptions, evaluate tradeoffs, and make sound decisions in complex or ambiguous situations
• Ability to create clarity, accountability, and momentum in environments where processes, responsibilities, or solutions are not yet well defined
• Ability to influence and drive alignment across Quality, Engineering, and Product without relying on direct authority
• A transformation mindset with the ability to challenge existing practices, introduce new approaches, and drive meaningful, measurable change across the organization
• Ability to uphold HCP’s values and principles while creating an accountable and collaborative team culture
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity

Compensation starts at $8900 per month.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.