Job Description

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing operational support to distribution channel(s) to ensure smooth execution of the sales processes

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities:

1. Underwriting and Risk Assessment Support

• Evaluate major insurance applications submitted by different distribution channels.

• Analyse risk factors such as loss history, coverage, and pre-risk survey result.

• Determine eligibility for coverage and propose appropriate premium rates.

• Develop and apply underwriting guidelines to ensure profitability and compliance.

• Negotiate with underwriters to prepare major insurance quotations.

2. Business Development

• Build and maintain relationships with key intermediaries, producers or customers.

• Promote the company’s general insurance products and services.

• Collaborate with distribution teams to identify growth opportunities.

3. Operation and Process Management

• Draft and negotiate policy terms and conditions.

• Maintain accurate records of underwritten decisions.

• Ensure adherence to internal policies and regulatory requirements.

4. Training and Support

• Provide training and guidance to distribution channels, intermediaries or customers.

• Support agents with product knowledge and underwriting procedures.

5. Strategic Collaboration

• Work closely with internal departments such as actuarial, underwriting, claims, and product development.

• Contribute to the refinement of underwriting strategies and pricing models.

Job Requirements:

• Minimum 10 years’ relevant experience in insurance industry.

• Sound knowledge in general Insurance underwriting, distribution and operation management.

• Strong leadership, analytical and decision making skills;

• Positive-thinking, self-motivated, willing to take on additional responsibility and work in fast paced environment;

• Customer Centric with strong commitment to understanding and addressing customer need

• University degree in Business Administration or related disciplines, or Diploma in insurance or related disciplines;

Others:

• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1, 2, 3 & 5 [subject to the regulated activities to be conducted];

• Qualified IIQAS, LOMA, ANZIIF (Senior Associate) qualifications or other related professional insurance qualifications an advantage;

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.