Mission Statement and Summary
This is an opportunity to define how millions of customers experience retail finance. As Senior Manager, Product Strategy – Embedded Finance,you'llown and evolve ourNewPayproposition, creating innovative lending experiences that deliver value for customers, retailers, and NewDay. Working at the intersection of strategy, product, customer experience, and commercial partnerships,you'llinfluence the direction of afastgrowingbusiness, build marketleading propositions, and help shape the future of embedded finance. Ifyou'reenergised by solving complex problems, turning insights into action, and bringing partners on the journey,we'dlove to hear from you.
Howyou'llcontribute
Set the strategic direction forNewPay, defining and delivering a product strategy that drives growth, customer value, and market expansion.
Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact.
Turn customer insight into innovation, using data, market trends, and competitive analysis to prioritise features and shape exceptional customer journeys.
Influence across the business, partnering with Commercial, Marketing, Credit, Product, Partnerships, and Technology teams to deliver a best-in-class roadmap.
Become the trusted product voice for key partners, helping them optimise customer experiences and maximise engagement throughout the customer lifecycle.
Champion customer outcomes, ensuring products are designed and delivered in line with regulatory expectations and Consumer Duty principles.
We'relooking for these essential skills
Embedded Financeexpertise, with strong experience across instalment lending, retail/POS finance, BNPL, or related consumer credit products.
Proven product strategy capability, witha track recordof building customer-focused propositions that deliver measurable commercial results.
Exceptional stakeholder management skills, with the ability to influence senior leaders, external partners, and cross-functional teams.
You will be able to translate customer insights, behavioural trends, and commercial performance into clear product direction.
Strong product delivery knowledgeandcomfortable working with design, technology, and digital product teams to bring ideas to life.
People leadership experience, with a proven ability to manage, coach, and develop high performing product professionals.
It'sa plus if you also have these skills
Experience working with retail or whitelabel partners, balancing differing priorities to create successfullongtermpartnerships.
A strong understanding of digital product development, including agile delivery and customer journey optimisation.
Experience navigating regulated environments, particularly within consumer lending, financial services, or fintech.
Natural leadership qualities, with the ability to inspire teams, drive collaboration, and build alignment around a vision.
An entrepreneurial mindset, bringing curiosity, resilience, and a hands-on approach to solving problems and creating opportunities.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
PermanentJD - Senior Manager, Product Strategy (EF).docx
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit.
We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience. Our in-house, highly scalable digital platform alongside our proprietary credit decisioning capability unlocks our competitive advantage.
Our broad credit product offering enables instalment finance, BNPL, 0% finance and carded and digital revolving credit. We operate multiple direct-to-consumer products and a range of credit solutions with some of the UK’s most loved brands.
Our underwriting capability and experience allow us to responsibly say yes to more UK customers making us a merchant partner of choice. We partner to harness the power of data to drive commerce across the UK, creating value at scale.
