We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
We are driven by the belief that science and innovation can transform patients’ lives. At Genentech, you will have the opportunity to work in an environment that brings together science, technology, data, and human ingenuity to solve meaningful problems.
This role provides an opportunity to help shape enterprise content capabilities that can fundamentally improve how teams create, manage, discover, and activate content at scale. You will work with diverse partners across the organization, influence how our products evolve, and help create simpler and more effective experiences for the people who use them.
We are a team focused on transforming how content is created, managed, discovered, reused, and activated across the organization. We build and enable enterprise content capabilities that simplify the experience for our teams while improving the quality, consistency, governance, and scalability of content operations.
Our Content Management and Digital Asset Management (DAM) products are foundational to this transformation. We work across Product, Technology, Marketing, Content, Data, and business teams to create connected experiences and modern ways of working that enable teams to get the right content to the right audiences more efficiently.
We are looking for a Senior Manager, Product Operations – Content Management & DAM who can help translate our product vision into successful adoption and sustainable day-to-day operations.
The Senior Manager, Product Operations – Content Management & DAM will play a critical role in enabling the successful adoption, operation, and continuous improvement of enterprise Content Management and Digital Asset Management products.
You will partner closely with Product Managers, business stakeholders, technology teams, content teams, and other cross-functional partners to translate product strategy into effective operational practices and scalable adoption.
You will serve as a bridge between product strategy and execution—ensuring users are enabled, product operations run effectively, feedback is translated into actionable improvements, and the value of our Content Management and DAM capabilities is realized across the organization.
Drive Product Enablement & Adoption: Develop and execute enablement strategies for Content Management and DAM products, including onboarding, training, communications, playbooks, office hours, and adoption programs.
Establish Product Operations: Build and manage core product operating mechanisms, including intake and prioritization, roadmap coordination, release readiness, dependency tracking, issue management, stakeholder communications, and product performance reporting.
Advance DAM & Content Management Practices: Partner with product and business teams to improve content lifecycle management, metadata, taxonomy, asset governance, search and discovery, content reuse, and publishing workflows.
Drive Operational Excellence: Define scalable processes, governance, roles, and ways of working that enable Content Management and DAM capabilities to operate effectively across teams and markets.
Lead Launch & Release Readiness: Coordinate stakeholder alignment, communications, training, documentation, change-impact assessment, launch readiness, and post-launch support for new capabilities and releases.
Measure Adoption & Value: Establish KPIs and reporting mechanisms to measure product adoption, user engagement, content reuse, operational efficiency, user satisfaction, and business value. Use these insights to identify opportunities for improvement.
Champion the Voice of the User: Build mechanisms to capture user feedback, needs, and pain points. Synthesize insights and partner with Product Managers to translate them into product enhancements and roadmap priorities.
Coordinate Across Functions: Work across Product, Engineering, Content, Data, Marketing, and business teams to manage dependencies, resolve operational challenges, and drive execution against shared priorities.
Enable Organizational Change: Support change associated with new content capabilities, processes, and ways of working, helping teams successfully transition to new tools and workflows.
Build Product Knowledge & Documentation: Maintain operating procedures, enablement materials, FAQs, release communications, playbooks, and other resources needed to support users and product teams.
Drive Continuous Improvement: Identify opportunities to simplify workflows, automate manual processes, improve content quality and reuse, and increase the overall effectiveness of Content Management and DAM products.
You are a product operations leader who enjoys working at the intersection of product strategy, technology, operations, and user experience. You are comfortable bringing structure to complex environments, connecting teams across organizational boundaries, and translating strategy into practical ways of working.
You are equally comfortable working with Product Managers on product priorities, partnering with technical teams on dependencies, and engaging directly with business users to understand their needs and drive adoption.
This position is based in South San Francisco, CA and relocation benefits are not available.
The expected salary range for this position based on the primary location of South San Francisco, CA is $137,900 - $256,100 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
About Genentech
We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal.
Making a difference in the lives of millions starts when you make a change in yours. If you’d like to join our team, view our openings at gene.com/careers.
Our patient resource center is dedicated to getting patients and caregivers to the right resources. You can reach them at 1 (877) GENENTECH (436-3683)
Monday-Friday, 6am-5pm PST or patientinfo@gene.com.
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