Job Description

Amex Digital Labs is seeking a Senior Manager - Product Management, Digital Wallets to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.

This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams.

• Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.
• Partner closely with engineering, architecture, risk, fraud, network, and enterprise platform teams to modernize wallet infrastructure, simplify platform dependencies, and improve scalability, resiliency, and control effectiveness.
• Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
• Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed
• Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
• Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.
• Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture.

• 5+ years of experience in digital product management, with a track record of delivering high-impact solutions
• Strong technical aptitude with the ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions
• Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
• Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
• Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
• Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution.
• Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.