Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group’s IT Shipboard F&B Team has an exciting career opportunity for a full time Senior Manager, Product Management reporting to the Director, IT Shipboard Food and Beverage.
This position is onsite and based in Miramar, Florida.
This position is also not eligible for work authorization sponsorship.
The Senior Manager, Product Management (Guest Flow, POS & Payments) owns the strategy, evolution, and performance of the transaction-backbone product portfolio for Royal Caribbean Group — Point-of-Sale, digital and onboard payments, guest-flow and venue-traffic management, Events (Events360), and the foundational crew back-of-house tools (Crew Manager, Crew Assignment, Crew Scheduling).
This role drives modernization of the systems that move money and people across the ship — $5.5B in gross sales through POS, 225M+ transactions, and 9M+ venue-traffic guests annually — reducing friction for guests and crew while unlocking self-service and new digital-payment capabilities.
The Senior Manager partners closely with Hotel Operations, Finance, Commercial, and Marine to align technology investment with measurable revenue, efficiency, and guest-satisfaction outcomes, and builds the crew-scheduling foundation that feeds the broader Labor and AI program.
Product Management is the strategic engine of GET Onboard — the function that converts Royal Caribbean Group’s onboard business strategy into the digital products that generate and protect revenue across a 60+ ship global fleet serving millions of guests a year. It decides what gets built and why, owns the roadmap, and is accountable for the measurable value technology returns to the business.
The Senior Manager owns a multi-domain portfolio and leads other leaders. Market value reflects portfolio-level, revenue-adjacent accountability, executive stakeholder influence, and enterprise standardization scope — benchmarked against senior technology-leadership roles across hospitality and technology sectors.
Essential Duties and Responsibilities:
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!
Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity.
Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide.
Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do. Find out more here - https://www.royalcaribbeangroup.com/bluegreenpromise/
Link to the careers page: https://careers.royalcaribbeangroup.com/
