Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

The Home Broadband market is evolving rapidly, driven by changing customer expectations, increasing competition, new technologies and the convergence of connectivity with digital and connected-home services. As MTN scales FTTH and FWA across markets with different levels of maturity, affordability and infrastructure readiness, the ability to develop propositions that are customer-led, commercially attractive, scalable and capable of local adaptation is increasingly important.
This role provides the product execution capability required to translate Group Home strategy into market-ready propositions, accelerate launches, manage products through their lifecycle and systematically scale successful propositions and practices across OpCos.

Global Influences: Increasing demand for FTTH, 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.

Environmental / Industry Demands: There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers play an important role in broadband rollout.

Organisational Mission: MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Product Strategy & Proposition Development

• Support the development and execution of FTTH, FWA and adjacent home propositions across CBU and EBU (SME and SoHo) customer segments, ensuring propositions address the distinct needs, use cases and economics of each segment.
• Develop propositions including speed tiers, bundles, in-home connectivity solutions, and value-added home services.
• Translate Group product frameworks and strategic direction into practical, scalable propositions that can be localised across markets.
• Support customer segmentation and proposition differentiation to address varying affordability, usage, and household needs.

Product Lifecycle Management

• Drive the end-to-end product lifecycle from concept development and business case validation through design, launch readiness, commercialisation, performance management, and optimisation.
• Maintain product roadmaps, launch pipelines, and lifecycle governance processes.
• Conduct post-launch reviews and drive continuous product improvement initiatives.
• Ensure disciplined management of product performance and lifecycle decisions.

Market Launch & Commercial Readiness

• Work with OpCos to accelerate time-to-market for Home Broadband propositions.
• Identify launch dependencies and remove commercial, operational, and technology bottlenecks.
• Ensure propositions are fully prepared for commercial launch and operational scale.
• Support product pilots, market interventions, and controlled product testing initiatives.

Product Performance & Optimisation

• Monitor product performance across markets, including uptake, ARPU, usage, churn, customer experience, attachment rates, and commercial outcomes.
• Analyse product performance trends and identify opportunities for improvement.
• Recommend corrective actions and optimisation interventions to improve commercial performance and customer value.
• Drive initiatives aimed at increasing customer engagement, retention, and lifetime value.

Customer & Market Insights

• Utilise customer research, market intelligence, competitor benchmarking, and usage analytics to identify proposition gaps and new opportunities.
• Translate customer and market insights into actionable product enhancements and interventions.
• Monitor emerging market trends and evolving customer needs within the Home Broadband ecosystem.

Product Governance & Standardisation

• Drive adoption of Group Home product standards, playbooks, reusable frameworks, and best practices across OpCos.
• Balance standardisation with market-specific localisation requirements.
• Ensure adherence to defined product governance frameworks and decision-making processes.
• Promote consistency and scalability across the Home product portfolio.

Cross-Functional Collaboration & Stakeholder Management

• Partner with Sales, Pricing, Customer Operations, Technology, Digital, Finance, and OpCo teams to ensure product success.
• Ensure propositions are commercially attractive, technically feasible, operationally supportable, and scalable.
• Facilitate alignment between Group strategic objectives and OpCo execution plans.
• Influence stakeholders across a matrix organisation to drive execution and delivery.

Innovation & Portfolio Evolution

• Contribute to the evolution of the Home Broadband portfolio through emerging technologies, digital services, strategic partnerships, and new connected-home use cases.
• Identify opportunities to strengthen MTN's competitive position through proposition innovation.
• Capture and institutionalise learnings from pilots and successful market initiatives.
• Drive replication of proven products and best practices across markets.

Education

• 4-year Bachelor’s degree in Business Management, Commerce, Marketing, Economics, or a related field.
• Postgraduate qualification advantageous.

Experience

• 5 - 8 years' experience in Product Management, Telecommunications, Broadband, or Consumer Technology environments.
• Significant experience managing FTTH, FWA, or related broadband products.
• Proven experience in proposition development, product lifecycle management, and commercial performance optimisation.
• Experience working across multiple markets and stakeholder groups.
• Demonstrated success in launching and scaling customer-facing products and propositions.
• Experience working within matrix organisations and leading initiatives through influence.

Functional Competencies

• Home Broadband Product Management Expert – strong experience managing FTTH, FWA, and Home Broadband propositions.
• Product Lifecycle Management Specialist – expertise in proposition development, launch management, optimisation, and lifecycle governance.
• Value Proposition & Segmentation Expert – skilled in customer segmentation, proposition differentiation, and customer value creation.
• Commercial Product Management Specialist – strong understanding of customer acquisition, ARPU, usage, retention, lifetime value, and product economics.
• Customer & Market Insights Analyst – ability to translate customer research, market intelligence, and competitor insights into product interventions.
• Commercial Analytics & Performance Management Expert – skilled in analysing product performance and driving commercial optimisation initiatives.
• Product Governance & Framework Implementation Leader – experienced in implementing product standards, playbooks, frameworks, and governance disciplines across markets.
• Cross-Market Product Delivery Specialist – experienced in driving product execution and localisation across multiple markets.
Leadership Competencies
• Strategic Product Execution Leader – translates Group product strategy into scalable propositions and commercial outcomes.
• Cross-Functional Collaboration & Influencing Expert – drives alignment across Sales, Pricing, Technology, Digital, Finance, Operations, and OpCos.
• OpCo Partner & Influencer – able to work hands-on with markets and drive adoption without direct authority.
• Time-to-Market & Delivery Champion – accelerates launches, removes bottlenecks, and drives execution excellence.
• Structured Problem Solver – analytical, disciplined, and focused on practical business solutions.
• Performance Improvement Leader – uses insights and performance data to drive sustainable product growth.
• Executive Communicator – translates complex product and performance issues into clear recommendations and actions.
• Innovation & Portfolio Growth Driver – identifies emerging opportunities, partnerships, technologies, and new connected-home use cases.