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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Leads end-to-end program delivery and adoption of CRC Specialty’s digital products (including REDY). Translates product strategy into executable program plans, timelines, and operating processes that drive coordinated delivery, sustained adoption, and measurable business impact.
Key Responsibilities
Own end-to-end program planning and execution, translating product roadmaps into structured plans with clear milestones, timelines, and deliverables across Product, Technology, Operations, and Specialty leadership
Drive cross-functional execution, ensuring alignment, accountability, and on-time delivery across Product, Engineering, Sales, Operations, and Training
Establish and manage program governance, including operating cadence, status reporting, and escalation paths
Track and manage dependencies, risks, and issues across workstreams, driving resolution and mitigation
Integrate enablement, training, and communications into program and release plans to ensure launch readiness and adoption
Define and track adoption, engagement, delivery performance, and business impact metrics; use data to continuously optimize execution and rollout strategies
Serve as central orchestrator across teams, driving alignment on priorities, timelines, and business outcomes
Establish feedback loops from field to product to inform prioritization, release planning, and continuous improvement
Support development of reporting across REDY and Specialty technology platforms
Qualifications
8–10+ years in program management, product operations, enablement, or digital transformation
Proven ability to lead complex, cross-functional programs with multiple workstreams
Experience translating product strategy into executable plans with timelines, milestones, and deliverables
Strong experience managing dependencies, risks, and cross-team alignment
Experience driving adoption of enterprise platforms and coordinating large-scale rollouts
Data-driven with ability to translate insights into action
Strong communication and stakeholder influence skills
Success Measures
Delivery against defined program timelines, milestones, and scope
Effective management of cross-functional dependencies, risks, and alignment
Increased adoption and usage of REDY and related platforms
Improved producer efficiency and engagement
Consistent, data-driven reporting on adoption, delivery performance, and business impact
Effective, well-coordinated product launches with strong enablement and communication
Strong alignment across Product, Engineering, Sales, Operations, and Training
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
CRC Group is all about progress.
CRC Group is a leading, fully independent pure-play brokerage and underwriting specialty insurance distributor. Our teams offer highly personalized service fueled by efficient distribution, local relationships, and data-driven insights across the risk spectrum. Our mission is to give our people and businesses the scope, resources, and support they need to be their best.
The power to achieve more.
United by our shared core values and client-first approach, our specialty wholesale and underwriting insurance businesses work across all markets, serving a wide range of clients.
With an independent spirit fueling our people, the most advanced industry technology at their fingertips, and an unwavering commitment to doing things right, CRC Group is your secret weapon, ensuring nothing gets in the way of your success.
Our core values add real value.
Our ambition is to be the best specialty insurance distributor you'll ever work with. Doing that means focusing relentlessly on you and your clients. We've boiled our approach down to three values. They define our culture, guide our actions, and get results for you.
Placing you first.
We're all about your success. Whether you're a retail broker, a carrier partner, or one of our talented team who makes our business tick.
Always seeking better.
No matter how good our products and services are, we look for ways we can make them even better. We identify, invest in, and deliver them.
Doing it right.
There's no substitute for discipline in insurance, so we never risk the outcome for the sake of doing a deal. Doing it right is the only way we'll do it.
CRC Group divisions include: CRC Specialty, CRC Benefits, CRC Underwriting.
