With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
The Credit Card Product Manager is responsible for the end to end ownership, performance, and evolution of credit card products. This includes defining the product strategy, managing the product lifecycle, driving commercial performance, ensuring regulatory compliance, and delivering compelling customer value propositions aligned to business objectives.
The role sits at the intersection of customer needs, commercial outcomes, regulatory requirements, and delivery execution, working closely with cross functional teams.
Product Strategy & Vision
Define and maintain the credit card product strategy and roadmap, aligned to overall card portfolio, payments, and retail banking objectives.
Articulate a clear value proposition for different customer segments (e.g. mass, affluent, premium).
Track market trends, competitor offerings, and emerging payment innovations.
Product Lifecycle Management
Own the full product lifecycle: ideation → design → build → launch → optimise → retire.
Drive prioritisation of features, enhancements, and product changes based on customer, risk, and commercial impact.
Ensure product documentation, policies, and terms are current and accurate.
Commercial & Financial Performance
Own key product economics including:
Revenue (interest, interchange, fees)
Expense management
Portfolio profitability
Monitor and drive KPIs such as:
Activation
Spend
Revolving balances
Attrition
Acquisition and utilisation
Build and contribute to business cases for new features, partnerships, or propositions.
Customer Experience & Value Management
Champion customer experience across the credit card journey (application, onboarding, usage, servicing).
Partner with marketing, CX, and analytics teams to:
Improve engagement and usage
Manage benefits, rewards, and offers
Use insights and data to continuously refine the product.
Delivery & Stakeholder Management
Work closely with technology, delivery, operations, risk, legal, compliance, marketing, and partners.
Translate business outcomes into clear requirements and prioritised backlogs.
Participate actively in Agile delivery processes where applicable (e.g. squad ceremonies, PI planning).
Risk, Compliance & Governance
Ensure ongoing compliance with:
National Credit Act
Card scheme rules (Visa)
Consumer protection, AML, and related regulations
Partner with Risk and Compliance to:
Manage pricing, fees, and credit related changes
Review and approve product changes
Support audits, reviews, and governance forums.
Partnerships & Ecosystem
Manage relationships with:
Card schemes
Rewards and travel partners
Vendors and service providers
Evaluate and integrate partnerships that enhance customer value and commercial outcomes.
Key Skills & Competencies
Product & Commercial Skills
Strong product management fundamentals
Commercial acumen and financial literacy
Experience managing revenue generating products
Ability to balance customer value, profitability, and risk
Analytical & Strategic Thinking
Data driven decision making
Ability to translate insights into actionable product improvements
Comfortable working with performance dashboards and metrics
Stakeholder & Communication Skills
Strong influencing and collaboration skills
Ability to communicate clearly with senior stakeholders, delivery teams, and partners
Comfortable navigating complex organisational environments
Delivery & Execution
Experience working in Agile or hybrid delivery environments
Ability to manage multiple priorities and dependencies
Outcome focused, with strong ownership and accountability
Experience & Qualifications
Typical requirements:
5–10+ years experience in product management, cards, payments, or retail banking
Direct experience with:
Credit cards, unsecured lending, or consumer finance
Payments ecosystems and card schemes (preferred)
Degree in Business, Finance, Economics, or a related field (MBA advantageous but not mandatory)
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
