Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Enterprise Technology Services Governance & Control Process Risk Reduction is a project-based team delivering strategic, scalable solutions to strengthen processes, improve control effectiveness, and reduce operational risk across Enterprise Platforms & Data and Technology Business Management.

We are looking for a Senior Manager of Process Risk, with robust knowledge of IT and Operational risk practices, to help drive the transformational development of a scalable risk management model for platform products with an optimized control model. Bringing cross-functional stakeholders on the journey to implementation through thoughtful relationship management, along with supporting C-suite progress updates. Additionally, the Senior Manager of Process Risk will drive the development of risk reduction reporting and analytics.

• Progress the development of targeted platform product framework components through strong collaboration with key stakeholders. Formulating scalable solutions aligned with industry practices.
• Develop complementary ways of working across business and platform teams to uphold the platform product framework in day-to-day practices.
• Formally document relevant guidance.
• Support the development of guidance for other key areas of focus for platform products, such as modernization and migration activities.
• Manage Process Risk project deliverables against accelerated timelines and across multiple stakeholders.
• Develop reporting and/or analytics that inform the identification of emerging risk/opportunities for risk reduction.
• Support identification and prioritization of strategic Process Risk initiatives.
• Provide independent support for resolution of high-risk issues, significant process improvement, and control enhancement when determined appropriate for Process Risk engagement
• Document learnings from initiatives in support of sharing insights, better practices, themes, etc. across the enterprise
• Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.
• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Extensive experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong understanding of IT Risk Management practices

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Consulting background with large-scale project management experience
• Identifying and prioritizing areas that require risk reduction measures
• Delivering transparent, data-driven reporting to support executive decision-making
• Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact
• Managing root cause analyses focused on identifying organizational, thematic concerns/opportunities
• Development of risk analytics and trending analysis
• Managing monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the organization’s risk appetite
• Experience in financial services industry.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.