Job Description

Senior Manager – Process Compliance & Learning

Department: Governance & Administration

Employment Type: Full Time

Location: United States

Reporting To: David Dolch

Key Responsibilities

• Process Compliance Monitoring: Develop, deploy, and oversee robust methodologies and auditing tools to monitor adherence to company policies and identify areas of non-compliance.
• Root Cause & Gap Analysis: Utilize insights from compliance reviews to conduct thorough gap analyses, identifying specific operational weaknesses and systemic process failures.
• Strategic Learning & Development: Design and execute a comprehensive learning strategy, leveraging educational tools and platforms to reinforce proper process execution across the organization.
• Training Collateral Creation: Develop, deploy, and maintain high-quality training materials and collateral specifically designed to communicate new processes and address identified compliance gaps.
• Data Analytics & Dashboard Architecture: Design, build, and maintain compliance dashboards and reporting platforms that aggregate existing systemic data to proactively surface, track, and analyze non-compliance trends across the organization.
• Continuous Improvement Feedback Loops: Establish a structured feedback mechanism between compliance audits and the learning ecosystem to ensure training content directly addresses active operational vulnerabilities.
• Change Management & Adoption: Serve as a strategic change agent, implementing adoption metrics to ensure new policies and procedures are consistently embraced across all diverse business units.
• Cross-Functional Collaboration: Work closely with leaders across business units to deeply understand localized operations and align departmental workflows with overarching corporate excellence goals.
• Executive Reporting: Regularly report compliance metrics, training completion rates, and adoption trends directly to the Director of Business Process and Organizational Excellence.

Skills, Knowledge and Expertise

• Proven experience in business process management, operations, or organizational development.
• Strong background in building SOPs, process mapping, and operational strategy.
• Hands-on experience with BPM tools (e.g., Visio, Draw.io, etc.)
• Excellent analytical, communication, and documentation skills.
• Background in both Learning Management Systems (Thinkific, Absorb, TalentLMS, etc.) and learning collateral development.
• Data extraction, manipulation, visualization, and analysis skills, especially in a Microsoft based environment.
• Experience in fast-growing or multi-division companies is preferred.

Benefits

• Health Insurance plans; (health, dental, vision);
• Whole Life Insurance;
• 401k Plan;
• PTO/Paid Holidays;
• Great Work Environment;
• Career Advancement Opportunities.