Job Description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

Alternative Investment Custody Services is seeking an experienced people leader to oversee critical asset-servicing f Are you an experienced alternative investments professional looking to make a meaningful impact in a dynamic and evolving investment environment? Join our Private Markets Operations team and play a critical role in delivering seamless, scalable, and high-quality experience for clients, advisors, and investment partners. This opportunity is ideal for professionals who bring hands-on experience with alternative investments, strong operational judgment, a commitment to exceptional service, and a passion for continuous improvement. You will help oversee complex investment life-cycle events such as distributions, valuations, corporate actions, reconciliations, and ongoing investment servicing, while partnering across operations, technology, product, compliance, and service teams to strengthen controls, streamline processes, and enhance client experience. We are looking for collaborative, analytical, and solutions-oriented professionals who will thrive in a changing environment, embrace innovation, and want to help shape the future of private markets investing.

What You're Good At

• Leading multiple teams and/or people leaders responsible for accurate, timely and controlled alternative investment asset servicing.
• Own the operating model and performance of reconciliation, corporate actions, pricing, distributions and security master processes within the assigned
• Establish clear priorities, service expectations, controls and escalation paths; use data and business judgment to address risk and improve
• Provide leadership across the full operations floor when other managers are not present, including coordinating coverage, managing escalations, making time-sensitive operating decisions and ensuring consistent execution across teams.
• Coach managers and team members, build succession strength and create an inclusive environment grounded in accountability, development and engagement.
• Partner with Schwab Technology, Product Management, Risk, Compliance, business channels and external vendors to deliver the Alternative Investments modernization
• Oversee vendor performance and strengthen end-to-end accountability for client requests and asset-servicing activities.
• Sponsor process improvements that simplify work, improve controls, enhance scalability and strengthen the client experience.
• Support asset valuation and annual fair market value processing, including readiness, issue resolution and stakeholder communication.
• Maintain productive relationships with fund sponsors, general partners, limited partners, transfer agents, service providers and other industry
• Monitor industry practices, emerging risks and regulatory developments, and translate them into practical operational actions.

What you have

To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful candidates should have.

Required Qualifications

• Seven or more years of financial services experience
• Three or more years of experience in alternative investment operations, asset management, custody, fund administration or a related field.
• Three or more years of people leadership experience, including experience leading multiple operational teams
• Strong knowledge of alternative investment structures and servicing events, including reconciliations, valuations, distributions and corporate actions

Preferred Qualifications:

• Active and valid FINRA Series 7 and 63 licenses are preferred
• Experience supporting alternative investments across private equity, private credit, real estate, infrastructure, fund-of-funds, secondary transactions, and co-investments is highly desirable
• Demonstrated experience designing or improving operational support models, controls, service levels and escalation practices
• Proven ability to lead complex changes, influence cross-functional partners and drive sustained adoption
• Excellent judgment, communication, relationship management, organizational and problem-solving skills
• Ability to manage competing priorities and make effective decisions in a high-volume, risk-sensitive environment
• Bachelor’s degree is preferred

In addition to the salary range, this role is eligible for bonus or incentive opportunities.