Job Description

Job Link: https://ziphire.hr/job/a506cd85-edf2-4ce0-a720-0db17b26f351

Capital One Software is seeking a Senior Manager, Premium Support Engineer for our innovative Databolt platform, a pivotal role that ensures our clients receive exceptional technical support and product expertise. This position is crucial in maintaining our commitment to delivering high-quality service and enhancing customer satisfaction. As a leader in this dynamic team, you will drive strategic initiatives that empower our engineering staff while reinforcing the importance of our client relationships in a rapidly evolving technology landscape.

In this role, you will oversee a team of skilled support engineers, guiding them through complex technical challenges while implementing best practices in customer service. Your responsibilities will include developing support strategies, optimizing operational workflows, and collaborating closely with product and engineering teams to address customer needs effectively. You’ll also be instrumental in defining performance metrics and fostering a culture of continuous improvement to elevate the customer experience.

The ideal candidate will possess a robust background in software engineering and technical support, coupled with leadership experience in managing high-performing teams. A degree in Computer Science or a related field is preferred, along with a proven track record of driving technical solutions in a customer-focused environment. Strong communication skills and the ability to translate complex technical concepts for diverse audiences are essential.

This opportunity at Capital One Software offers a unique chance to influence the trajectory of our Premium Support team while working remotely. You will be at the forefront of technological innovation in the financial sector and play a key role in transforming how our clients utilize the Databolt platform. Join us, and be part of a collaborative culture dedicated to excellence, creativity, and growth in the technology industry.

Requirements

• Oversee a team of skilled support engineers
• Guide team through complex technical challenges
• Implement best practices in customer service
• Develop support strategies for client needs
• Optimize operational workflows for efficiency
• Collaborate with product and engineering teams
• Define performance metrics for support team
• Foster a culture of continuous improvement
• Enhance customer experience through strategic initiatives
• Drive technical solutions in a customer-focused environment