Develop and execute portfolio growth strategies across all personal banking products, including deposits, loans, cards, digital banking, and transactional products, with a focus on customer acquisition, cross-selling, and increasing share of wallet.
Contribute to and take a proactive role in the strategic direction of Personal Banking. This will include ensuring that the Bank’s objectives relate to Personal Banking are met. A key role will be development of strategic plans.
Drive market penetration and business development initiatives by identifying new growth opportunities, expanding the customer base, strengthening existing customer relationships, and increasing product uptake across personal banking products
Forecast, plan, implement and monitor all Personal Banking sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
Organize and manage the available Personal Banking human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of a performance management framework.
Co-ordinate all Personal Banking activities and liaise with Retail Banking head office and other departments for all Personal Banking requirements.
Develop new products and reshape the existing to meet customer needs and grow market share
Grow and maintain partnership with Blue-chip organization to develop business through a competitive penetration rate management.
Make regular branch visits to cascade the strategy, support in deals generation, discuss Personal Banking performance and agree on performance improvement plans with Branch Managers and Personal Bankers.
Ensure effective migration of customers to electronic business channels.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s degree
Business Related
RQ
Professional Qualifications
Banking
AA
Master’s degree
Business or another related field
AA
Experience
Total Minimum No of Years’ Experience Required
Team Leadership, Sales, Relationship Management, Credit, and general banking
10 years
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
