Job Description

Create your best future and join Westpac Business and Wealth as a Senior Manager, Performance & Optimisation
What’s the role?
Based in Sydney, Warrane, Gadigal Country, you’ll play a key role shaping how we deliver performance outcomes across Business and Wealth. This role leads cross functional initiatives that improve banker capacity, strengthen customer alignment and lift portfolio value. You’ll use data, insight and clear thinking to design solutions that actually work in practice and stick once they’re live.
A big part of your focus will be customer segmentation. You’ll take ideas from concept through to operational reality, setting clear rules, thresholds and measures that balance business outcomes with customer needs. You’ll keep a close eye on performance once initiatives are live, spotting issues early, testing assumptions and refining approaches using evidence rather than guesswork.
You’ll also be the person who brings clarity to complex problems. That means building decision ready packs, setting out options and recommendations, and supporting governance forums with confidence. Along the way, you’ll help create a one best way approach by strengthening documentation, controls and processes so teams can scale, reuse and deliver consistently.
What do I need?
• Experience leading complex, cross functional initiatives using data and structured problem solving

• Strong capability in designing and operationalising customer segmentation or similar analytical frameworks

• Confidence interpreting data, building models, monitoring performance and adjusting logic based on evidence

• Ability to create clear, decision ready materials for senior stakeholders

• A practical mindset focused on repeatable processes, strong controls and sustainable outcomes
Our Promise To You
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates

• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave

• Tailored learning and development opportunities to help your grow your career within the bank

• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY button.
We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.