• The focus of this role is to support the Fiduciary Services Operations. Fiduciary Services product suite covers Performance Measurement, Compliance Monitoring and Trustee Operations Services offered by Financial Market Operation of Standard Chartered Bank through its local network in 22 countries in conjuction with Global Business Services (GBS) in Malaysia, India and China.
• This role will report directly to the Head of Fiduciary Services Operations and will be critical in supporting the global operations and the firm.
• Support in managing the daily operations of the Performance Measurement Operations and Compliance Monitoring Operations in line with Service Level Agreements and team’s objectives.
• Overseeing production, reviewing, and validating fund performance calculations and performance measurement reports with fund managers, including preparation of factsheets, attribution reports, ex-post and ex-ante risk reports.
• Creating customised reporting based on client’s requirements, maintain, produce and review client composites in line with Service Level Agreements and GIPS standards.
• Ensuring consistent operating model across all clients to drive scalability and operational efficiency.
• Reviewing, updating and implementing new processes and operating manuals as required to enhance operational controls.
• Support the Head of Fiduciary Services on team’s individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting, and assisting selected number of associates.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Establish and maintain close working relationship with appropriate persons in the Spoke countries, Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt, and professional manner.
Strategy
• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Contribute towards the future strategic direction and process innovation/improvements of Fiduciary Services Operation by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• The role requires extensive collaboration with regional and country functions such as Sales, Client Management, Technology, Product Management, and country operations when it comes to identifying opportunities for improvements, standardisation, enhancements, and automation.
Business
• Support the Head of Fiduciary Services Operations to manage the operations of Fiduciary Services, particularly Performance Measurement processes, in ensuring standardisation and consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
• Partner with Countries Operations, Product and Sales to ensure the key services are being performed to the standard required. Alignment to Fiduciary Services Operations’ growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team.
• Acts as escalation point for regional level operational issues. Together with Country Operations head, identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with Country Operations heads to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation.
• Champions the identification and implementation of operational best practice across markets within region and with other regions
• Drives continuous improvement culture to maximise cost and processing efficiency
Processes
• Ensures compliance with group and country policies, code of conduct, regulations, and laws
• Work with Country Operation heads to ensure requests are rolled out in a controlled and timely fashion
• Drive process standardisation across regions and frequent sharing of best practices processes
• Act as the Operations Conduit of Transformation initiatives, working together with Technology, Product to review and prioritise requests raised across all supported countries.
• Review Change Requests raised across regions, ensure request fall within the target operating model
• Role models a strong, collaborative business relationship between operations, technology and business stakeholders.
• Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Fund Compliance and Fund Accounting.
People & Talent
• Develops and embeds a high-performance culture. Drives improvement in people engagement.
• Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations from the Operations teams and works in collaboration with risk and control partners
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives
Risk Management
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedures.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Control Sample Tests and M7 Assessments within department with nil over dues.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Governance
• Embed the Group’s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations
• Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap
• Reviews effective governance, oversight, and controls in the business and, if necessary, respectfully challenges unsatisfactory arrangements and recommends change
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Financial Markets Technology & Operations Global Teams –Staffs all level
• FMO Regional and Country Heads
• Operations Risk groups
• Fund and Fiduciary Services GBS Hubs- Staffs all level
• FFS Product & Sales, CCIB Operations
For
• Reporting, approvals, directions, policies, referrals, discussions relating to operational issues.
• Referrals & discussions on systems-related issues.
• Referrals & discussions on processing-related issues.
Other Responsibilities
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
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We are a leading international banking group, with a presence in 54 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.
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