Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES

Payroll Operations Leadership

• Lead the overall payroll function, ensuring accurate and timely payroll processing across all supported business units and locations.
• Own and execute the payroll strategy, aligning operational performance with business objectives and service level commitments.
• Manage and develop Payroll Team Leads and Payroll Specialists across multiple sites, fostering a high-performance and customer-focused culture.
• Establish clear performance expectations, operational metrics, and accountability measures for the payroll organization.
• Ensure payroll operations remain scalable to support organizational growth and expansion.

Payroll Governance and Compliance

• Ensure full compliance with Philippine labor laws, tax regulations, statutory reporting requirements, and company policies.
• Maintain awareness of legislative and regulatory changes and implement necessary process adjustments.
• Oversee payroll audits, internal controls, reconciliations, and risk mitigation activities.
• Ensure accurate administration of government-mandated deductions, contributions, and payroll-related reporting requirements.

Payroll Processing and Systems Management

• Oversee end-to-end payroll processing, including payroll calculations, earnings, deductions, benefits, final pay processing, and off-cycle payroll activities.
• Manage payroll operations utilizing HCM and payroll systems to ensure data integrity and accurate payroll outputs.
• Partner with HRIS, Finance, and Technology teams to optimize payroll system functionality and reporting capabilities.
• Lead payroll system enhancements, process automation initiatives, and technology-driven improvements.

Stakeholder Management

• Serve as the primary payroll subject matter expert for business leaders, HR, Finance, Accounting, and Operations partners.
• Build strong cross-functional relationships to ensure effective payroll service delivery and issue resolution.
• Manage escalated payroll inquiries, complex employee cases, and operational challenges with professionalism and urgency.

Reporting and Continuous Improvement

• Develop and present weekly, monthly, quarterly, and annual payroll performance reports and operational insights.
• Analyze payroll metrics, trends, and service levels to identify opportunities for efficiency and process improvement.
• Lead continuous improvement initiatives focused on accuracy, compliance, employee experience, and operational effectiveness.
• Drive standardization of payroll processes and best practices across all supported locations.

COMPETENCIES

Leadership & People Management

• Proven ability to lead, coach, and develop managers, team leads, and payroll professionals.
• Strong talent development, succession planning, and employee engagement capabilities.
• Ability to manage multiple teams across different locations and operational environments.

Operational Excellence

• Exceptional organizational and project management skills.
• Ability to prioritize competing demands in a fast-paced, high-volume environment.
• Strong analytical and problem-solving capabilities with a focus on process improvement.

Communication & Stakeholder Management

• Excellent verbal and written English communication skills.
• Strong executive presence and ability to influence stakeholders at all organizational levels.
• Ability to manage sensitive and confidential information with discretion and professionalism.

Technical Expertise

• Strong knowledge of payroll systems, HCM platforms, payroll controls, and reporting tools.
• Advanced understanding of payroll compliance, statutory requirements, and payroll best practices.

QUALIFICATIONS

Education

• Bachelor's Degree in Human Resources, Accounting, Finance, Business Administration, or a related field.

Experience

• Minimum of 10 years of progressive payroll experience.
• Minimum of 5 years of leadership experience managing payroll teams, including Team Leads and/or Managers.
• Mandatory experience managing end-to-end Philippine payroll operations.
• Experience supporting high-volume payroll environments.
• Experience utilizing HCM platforms and payroll systems for payroll processing and reporting.
• Exposure to global payroll operations is highly preferred but not required.
• Experience managing payroll operations across multiple sites or business units is strongly preferred.

Work Conditions

• Hybrid set-up: 4x a week onsite in Taytay, Rizal site / 1x a week WFH
• Mid-shift schedule: 3PM-12 AM; with an expectation of flexibility for business demands