Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE

Responsible for overseeing and managing Partnership Distribution (PD) Governance by delivery of superior governance support, excellent rapport and customer satisfaction.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Responsible for Risk and Compliance for PD Governance and achievement of set targets through proper tracking and monitoring with timely closure.

• To engage respective stakeholders between 1st line and 2nd line of Defense and seek proper advice from Risk and Compliance when feasible.

• To ensure timely and accurate submission of Risk and Compliance gap analysis, control and self-assessment as per Risk and Compliance.

• To provide support and drive new initiatives as per Risk, Compliance and Regulatory guidelines or requirements to ensure risk and compliance awareness within the department.

• To ensure governance process adhered to Risk and Compliance guide including Group’s requirement.

• To escalate issues and incidents within timeline. Work with Risk, Compliance & Legal to validate the root cause & identify recovery action and monitor on issue/incident action closure within timeline.

• Sale compliance to identify potential compliance risk through complaint, welcome call observations and periodic evaluation of YPFR form to ensure compliance with regulatory requirements, internal policies, and ethical standards.

• To escalate or highlight allegation or risk identified in governance forum & monitor action require (if any) to ensure proper action closure.

• To facilitate documentation and information requests for BNM audit and internal audit/compliance review, responding to audit findings and supporting implementation of audit recommendations and tracking action closure within stipulated timeline.

• To maintain and update relevant SOPs to reflect the latest process flow as well as compliance with latest requirements.

• To build rapport and provide governance support to PD business division.

• Perform any other duties that are assigned by Superior from time to time.

JOB SPECIFICATION

Work Experiences

• At least 10-year experience in insurance industry, preferably in QA and project management experience.

Education/Qualifications

• Diploma or degree holder in any discipline.

• PCE, CEILI related courses would be an advantage.

Knowledge/Skills

• Excellent interpersonal and communication skills.

• Knowledge in Microsoft Word, Excel and Powerpoint.

• Responsible and ability to work under minimum supervision.

• Positive mindset and a good team player

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.